Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
10 Cards in this Set
- Front
- Back
|
What is the phone extension for technical support? |
For us 7777, 6400 for Customers |
|
|
Who handles shipping damage claims? |
Tech Support |
|
|
What is the guaranteed delivery for FedEx Saver? |
By the 3rd business day 4:30pm |
|
|
What is the guaranteed delivery for FedEx Priority? |
By the next business day by 10:30am |
|
|
What is the guaranteed delivery for UPS Ground? |
According to zone chart. |
|
|
How do you ship on a customers Federal Express account number? |
Add the itemID CustFedex and Enter the account # |
|
|
What is our procedure for shipping to military bases? |
Have the shipment held at the nearest terminal for pickup. |
|
|
What is our procedure for drop shipments? |
Avoid drop shipments unless it’s an exception such as acoustic treatment, or furniture items. |
|
|
How do you track a shipment? |
Use SweetTrack, or Command + T |
|
|
Who handles missing items from orders? |
Customer Experience |
