Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

40 Cards in this Set

  • Front
  • Back
Contains 4 criteria to balance traditional finance measures with operational measures?
Balanced Scorecard
Information based on intuition and general rules of thumb?
Use of huge databases to combine all of the company's data and allows users to access data?
Data Warehousing
A "Bulletin Board" used by employees in more than one company?
Quality standard discussed in class?
Six Sigma
The first stage of the organizational life cycle where the business is small and non-buraucratic?
Ratio of managers to total employees?
Administrative Ratio
Use of social characteristics to maintain control?
Clan Control
Type of control where rules, polocies, hierarchy of authority, written documentation are used?
Someone is in charge because they are higher in the hierarchy?
Code of moral principles and values that govern behavior and actions of a group as to what is right and wrong?
Do no harm?
Moral idealism
Ethical theory to do the best thing for the greatest number of people?
The values a company claims to hold?
Espoused Values
Culture present if a company pursues an esternal focus and needs to be flexible?
Set of values, guiding beliefs and understandings shared by organizational members and taught to new ones?
Information based on "Book smarts" and systematic knowlege?
Explicit Knowlege
Comparing two groups of employees?
Personnel Ratio
Third stage of the organizational life cycle where staff support is added and formalized procedures take over?
Culture present if a company pursues an internal focus and needs stability?
Type of change which is a series of continual progressions and only changes part of an organization?
Incremental change
Type of change which breakes the frame of reference and changes the entire organization?
Radical Change
incluential people who work to get change implemented?
Idea Champion
Model which involves 3 steps: Unfreeze, Change, Refreeze?
Lewin's Model
Financial resources for people who want to develop new ideas?
New venture fund
Decision-Making by individual which focuses on logic and identifying all alternatives?
Rational approach
The first four steps of the rational approach are known as this?
Problem identification
Uses coalitions to make decisions?
Carnegie Model
Major decision are not made; rather, they are a result of a series of smaller decisions?
Incremental decision-making
Organizational decision-making model which deals with organizes anarchy?
Garbage-can model
The use of power to influence decision in order to achieve outcomes?
Authority based on greater skill or knowlege?
Expert Power
model with centralized power, extensive/systematice/accurate information, consistent goals, and orderly decision-making process?
events and activities both inside and outside of an organization that are essential for attaining organizational goal?
Strategic Contingencies
Model with decentralized (Shifting coalitions), disorderly decision process, and amiguous information?
Political Model
The ability of one person to influence others and bring about desired outcomes?
the ability of a person to punish or recommend punishment?
Coercive Power
Committing additional resources to a project due to loyalty to the idea?
Escalating commitment
A change to processes, change to work methodss, or change to equipment?
Technology Change
Focus on processes to implement and originate (implement= mechanistic; originate=organic)?
Ambidextrous approach