Orgs Exam 4

Front 1

Cause Advocacy

Back 1

Work on behalf of groups of people who lack the ability to advocate for themselves. Utilized more in macro practice

Front 2

Case Advocacy

Back 2

The worker advocates for individual cases or clients. Utilized in micro and mezzo contexts

Front 3

Social Action

Back 3

Method of practice designed to place demands on a community to obtain needed resources, attain social and economic justice, enhance quality of life, and address social problems affecting disenfranchised populations

Front 4

Empowerment

Back 4

Use of strategies that increase the personal, interpersonal, or political power of people so that they can improve their own life situations

Front 5

Populations-at-risk

Back 5

Groups in society most likely to experience and suffer the consequences of discrimination, economic hardship, and oppression

Front 6

Factors that make populations at-risk

Back 6

Physical differences (skin color), values/beliefs (religion), and preconceptions about competence of a certain group (women)

Front 7

Advocacy Tactics

Back 7

Persuasion (questioning, providing both sides, and persistence); fair hearings, grievances and complaints; embarrassing the target of change; political pressure; petitioning

Front 8

Legislative Advocacy

Back 8

Involves efforts to change legislation to benefit some category of clients

Front 9

Participatory Action Research

Back 9

Method of involving people affected by a problem in efforts to study the issues, identify and carry out appropriate interventions, and evaluate success of the effort

Front 10

Action (in Participatory Action Research)

Back 10

Reflects the emphasis on members taking concrete steps to study, act, and evaluate

Front 11

Values

Back 11

What people consider "good and desirable"

Front 12

NASW Code of Ethics 6 Core Values

Back 12

Service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence

Front 13

Ethics

Back 13

What is "right and correct"

Front 14

6 Areas of NASW Code of Ethics

Back 14

Ethical responsibilities to clients, colleagues, in practice settings, as professionals, to the profession, and to a broader society

Front 15

Ethical Absolutism

Back 15

Assumes that moral laws exist to govern ethical decision making in virtually any situation. Only one way of doing things

Front 16

Ethical Relativism

Back 16

Ethical decisions are based on the context in which the decision is made. Emphasis on results rather than principles

Front 17

Ethical Dilemmas

Back 17

Problematic situations whose possible solutions all offer imperfect and unsatisfactory answers

Front 18

Steps in Facing an Ethical Dilemma

Back 18

Recognize the problem; Investigate the variables involved; get feedback from others; appraise values that apply to the dilemma; evaluate the dilemma on the basis of established ethical principles; identify and think about possible alternatives to pursue; weigh the pros and cons of each alternative; make your decision about what to do

Front 19

Stress

Back 19

Comprehensive process by which external pressures affect individuals emotionally and physically, producing some internal tension

Front 20

General Adaptation Syndrome

Back 20

Our body reacts to positive and negative stress in the same way, and follows a 3-phase reaction to both

Front 21

3-Phase Reaction to Stress

Back 21

Alarm phase; resistance phase; exhaustion phase

Front 22

Alarm Phase

Back 22

Body recognizes stressor and responds by preparing for fight or flight

Front 23

Resistance Phase

Back 23

Bodily processes seek to return to homeostasis

Front 24

Exhaustion Phase

Back 24

Occurs when the body remains in a state of high stress for an extended period of time

Front 25

Burnout

Back 25

State of physical, emotional, and mental exhaustion that results from constant or repeated emotional pressure associated with an intense, long-term involvement with people

Front 26

Consequences of Stress

Back 26

Physiological, psychological, and behavioral

Front 27

Anxiety

Back 27

Mood state wherein the person anticipates future danger or misfortune with apprehension.

Front 28

Depression

Back 28

Characterized by disheartened mood; unhappiness, lack of interest in daily activities, pessimism, and thoughts about suicide

Front 29

Marketing Challenges for Social Agencies

Back 29

Lack of market data, multiple goals, social regulation

Front 30

Ineffective Marketing Orientations

Back 30

Product, organizational, and professional

Front 31

Market and Consumer Orientation

Back 31

Clients are experts on their needs and preferences

Front 32

3 Components of a Market Orientation

Back 32

Client & consumer orientation, behavioral change as the bottom line, and competition

Front 33

Client Self-Determination

Back 33

Clients' rights to make their own decisions, identify own needs, and choose most appropriate option when faced with possible courses of action

Front 34

Client Informed Consent

Back 34

Clients know the risks of social work services or other interventions, limitations imposed by managed care, cost of services, alternatives, and right to refuse to participate

Front 35

Competence

Back 35

A professional social worker cannot represent oneself as having skills you do not possess. Clients have the right to competent social workers

Front 36

Market

Back 36

Set of people who have an actual or potential interest in the exchange of goods with others

Front 37

Marketing

Back 37

The analysis, planning, implementation, and control of carefully formulated programs designed to bring about the voluntary exchange of values between markets

Front 38

Preference or Need

Back 38

A desire of the target market or a target market segment (TMS)

Front 39

Target Market Segment (TMS)

Back 39

More precise, finite portion of the target market with shared traits and preferences

Front 40

Social Marketing

Back 40

Application of marketing principles and techniques to produce, communicate, and deliver value to influence the behavior of TSMs that benefit the targets and the community

Front 41

Readability

Back 41

Assessing the educational level required to understand the message