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19 Cards in this Set
- Front
- Back
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A psychological tendency expressed by evaluating an entity with some degree of favoror disfavor
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Attitude
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The emotional component of an attitude
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Affect
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A state of tension that is proeduced when an individual experiences conflict between attitudes and behavior.
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Cognitive dissonance
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The process of deriving attitudes from family, peer groups, religious organizations, and culture.
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Social learning
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A pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences.
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Job Satisfaction
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Behavior that is above and beyond the call of duty
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Organizational citizenship behavior
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The strength of an individual's identification with an organization.
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Organizational commitment
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The type of organizational comitment that is based on an individual's desire to remain in an organization.
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Affective commitment.
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The type of organizational commitment that is based on the fact that an individual cannot afford to leave.
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Continuance commitment
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The type of organizational commitment that is based on an individual's percieved obligation to remain with an organization.
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Normative commitment
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Mental states that typically include feeligns, physiological changes, and the inclination to act.
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emotions
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A dynamic process through which the emotions of one peorson are transferred to another, either consciously or unconsciously, thorugh nonverbal channels.
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Emotional contagion
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Acting in ways consistent wiht one's personal values and the commonly held values of the organization and society.
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Ethical behavior.
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Enduring beliefes that a specific mode of conduct or end staet of existence is personally or socially preferable to an opoositive or converse mode of conduct or end state of existence.
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Values.
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Values that represent the acceptable behaviors to be used in achieving some end stae.
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Instrumental values
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Values that represent the goals to be achieved or the end states of existence.
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Terminal values.
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A personality characteristic indiciating one's willingness to do whatever it takes to get one's way.
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Machievellianism.
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The process of moving through states of maturity in terms of making ethical decisions.
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Cognitive moral development
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Three stages of moral development
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Premoral, conventional, principled level
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