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34 Cards in this Set
- Front
- Back
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Personality
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combination of psychological traits used to classify a person
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Meyers-Briggs Type Indicator (MBTI)
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most widely used personality tests
Extroverted vs Introverted Sensing vs. Intuitive Thinking vs. Feeling Judging vs. Perceiving |
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Big-Five Model
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1) Extroversion
2) Agreeableness 3) Conscientiousness 4) Emotional Stability 5) Openness to experience |
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Extroversion
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dimension captures one's level with relationships
- gregarious, assertive, sociable |
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Introverts
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Reserved, timid, quiet
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Agreeableness
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dimension refers to individual's propensity to defer to others
- agreeable- cooperative, warm trusting - score low- distracted, disorganized, unreliable |
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Conscientiousness
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measure of reliability
- person who is responsible, organized, dependable, persistent - low- distracted, disorganized, unreliable |
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Emotional Stability
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- taps a person's ability to withstand stress
- good: calm, self-confident, secure - bad- nervous, anxious, depressed, insecure |
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Openness to experience
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- address individual's range of interests and fascination with novelty
- open- creative, curious, sensitive - not open- conventional and find comfort in familiar |
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Locus of control
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-internal vs. external controls
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Machiavellianism
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individual with high mach tendencies- manipulative, maintains emotional distance, and believe ends can justify means
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self-esteem
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high- believe have ability to succeed
low- need outside approval |
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self-monitoring
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adjust behavior to changing situations
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risk propensity
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willingness to take chances
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Type A Personality
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characterized by incessant struggle to achieve more and more in less and less time
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Six-persoality types model
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states- employee's satisfaction with and propensity to leave his/job depends on degree which individual's personality matches with occupational environment
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Emotions
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affect- term that covers broad range of feelings
emotions- feelings directed at someone/something moods- feelings less intense than emotions |
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felt vs. displayed emotions
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felt- actual emotions
displayed- learned emotions required for a job |
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gender and emotions
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women- can read others better (nonverbal cues)
-greater need for social approval - show more positive emotions |
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Emotions and National Culture
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high agreement on what emotions mean within culture but not between
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OB Applications
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Ability and selection
Emotional Intelligence Decision Making Motivation Leadership Interpersonal Conflict Deviant Workplace Behaviors |
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Ability and Selection
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people who know their emotions are good at reading others' emotions~> more effective at jobs
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Emotional Intelligence
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- skills that influence ppls skills to cope under demands and pressures
self-awareness: knowing what you're feeling self- management:manage own emotions and impulses self-motivation: persist in face of setbacks empathy: ability to sense other's feelings social skills: ability to handle emotion of others |
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decision making
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decisions influenced by feelings
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motivation
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motivated where behavior leads to expected outcomes
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leadership
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use expression of feeling to convey message
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interpersonal conflict
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problems arise...emotions show
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deviant workplace behaviors
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negative emotions~> bad behaviors
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employee deviance
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production- leaving early...working slow
property- stealing political- gossiping, blaming personal aggression- sexual harassment |
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going through emotional hijacking
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-be understanding
-listen - see assumptions lead to emotion - identify physical,spiritual, emotion costs -show big picture |
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Movers
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-initiator/notional
- results oriented and love to run things own way - manage time, efficient, but threatening to others - make sure job is done, but impatient -High Internal Locus of Control - Type A |
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Dealers
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Initiator/ Relational
- diplomatic, socially outgoing and friendly, imaginative friendly - get things going but will settle for less to move on - creative ideas but less likely to follow through - value information that gives them power to manage situation so they can realize goals in socially acceptable way - high internal locus of control high self-monitoring high risk propensity |
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Holders
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Sustainer/ Notional
- problem solvers, like getting all data before making decisions - thorough but seen as slow - get work done, value conceptual skills, think they're cool -value info that helps them make decisions -Risk Propensity, Type A |
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Givers
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Sustainer/ Relational
- value interpersonal relations -try to minimize conflict, promote happiness - seen as accommodating, and friendly, wishy-washy/ nice - like to please other and rely on others for directions -low risk, high self monitoring |
