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23 Cards in this Set
- Front
- Back
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Define: Management -
*Self Management *Organizational Behavior *Organization Theory |
Management - getting things done through other people
Self Management - Planning and organizing personal time and resources Organizational Behavior - the study of people in organizations Organizational theory - study of organizational structure |
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5 steps of planning process
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1. Scan the environment
2. Forcast future events 3. Make decisions 4. Write the plan 5. Set goals and standards |
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3 steps of organizing
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1. Job Design (creating jobs)
2. Departmentation (planning jobs into logical groups for departments) 3. Complete company structure by drawing lines of authority and responsibility |
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Define: Human Resource Management
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Process of attaining and preparing workers. AKA personal/staff
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What are the major "tools" of actuating, or ways to improve individual performance?
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5 Tools:
1. Teaching 2. Motivation 3.Leadership 4.Communication 5.Working with teams in groups |
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What are the FOUR steps of the control process?
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4 Steps
1. Know the standard 2. Measure performance 3. Make a comparison 4. Make a decision |
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What are the duties of top level managers?
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* Scan the environment
*Create strategy (long term general plans) *Write policies (sweeping general guidelines) *Make the big decisions *Set the tone |
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What are the duties of middle level managers? Why have there been layoffs of these types of managers in the early 1990's?
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*Translate
*Transition *Information *Make decisions *Create functional area policies - Because of technology. They thought they could do those jobs cheaper and faster than machines |
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What are the duties of first line supervisors?
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*Direct specific operational tasks
*Enforce procedures *Enforce rules *Make decisions about their area of the company *New employee training & Socialilzation *Prepare to advance |
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What are the dates, assumption, and theme of the Classical School?
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Dates: (1776) 1880's - 1920's
Assumption: Demand > Supply Theme: Concern for production |
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What are Taylor's four principles of Scientific Management?
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4 Principles
1. Work should be analyzed scientifically 2. Workers should be selected scientifically 3. Should be cooperation between workers and management 4. Shared responsibility for outcomes |
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What are the two major applications of Taylor's principles of scientific management?
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1. Henry Ford Invented Assembly Line
2. Differential Piece Rate |
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What are the dates, assumption, and theme of the NeoClassical school?
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- Dates: 1920s – 1960s
- Assumption: Supply > demand - Theme: Concern for people |
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What were the findings from the Hawthorne Lighting Studies? Who conducted the studies?
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1. Lighting not related to productivity
2. Hawthorne Effect = Paying attention to workers raises productivity *paying attention to someone changes behavior. 3. Preserve of informal groups and group norms **Elton Mayo & Fritz Roethlisberger 4. should not treat people like machines |
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What were the four key ideas from the modern school which we described?
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A. Systems Approach
B. Contingency Theory C. Specialization D. Integration of Outside Disciplines |
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Name the semi-controllable forces in the external environment and the tactics management can use to influence them in return.
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Forces:
1. Suppliers 2. Customers/retail stores 3. Local Community 4. Creditors 5. Unions 6. Shareholders Means of influence 1. Bargaining 2. Prices, promotion, products, place (distribution) 3. Public Relations/ HR policies 4. Documents in order/account location (where you keep money) 5. Bargaining/HR policies 6. Dividend policies/documents |
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Name the ways government influences business
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1. Laws & Regulations & Regulatory agencies
2. Courts & Court decisions 3. Taxation & Tax Policy 4. Government subsides and government loans 5. Government competition & private enterprise 6. Government introducing into the economy |
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Name the social forces that influence business
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1. changing demographics
2. cultural and subcultural trends 3. levels of education 4. savings rate |
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Name the ways economic forces influence business
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1. GNP/GDP
2. Inflation Rate 3. Levels of employment 4. Levels of unemployment |
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Name the ways technology influences business
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1. Creation of new industries
2. Creates new products 3. Product improvements 4. Improvements in production methods 5. Impact on jobs |
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Describe the stakeholder approach to understanding the organization's evironment?
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*Draw chart
Main Point 1. Relative importance of stakeholders varies 2. Means of influence of stakeholders varies 3. Stakeholders push and pull against the organization for resources, position and power |
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Describe the ways in which competitive forces affect planning.
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1. Levels of competition
*Product vs product *Company vs Company *Industry vs Industry 2. What companys compete for? *Customers *Financial resources *Retail outlets *Suppliers *Human resources |
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What "roles" are played by the CEO, acccording to Henry Mintzberg?
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*Figure head
*Leader *Liason *Information monitor *Dissemibator *Spokesperson *Entrepeneur *Resource allocator *Negotiator *Disturbance handler |
