Organizational Psychology - Section 2: Training & Development Iii: Workplace Emotions & Attitudes (Professor Dr. Gibson)

Front 1

How do McShane et al (2015, p. 83) describe Emotion?

Back 1

A “psychological, behavioural and physiological episodes experienced toward an object, person, or event that create a state of readiness.” - pg. 54

Front 2

What is Emotional Labour?

Back 2

"When one has to hide the way one is actually feeling and present an emotion that is required by the organization." - pg. 54

Front 3

What is Deep Level Acting?

Back 3

"An example of which is actually attempting to feel good rather than just pretending to feel good." - pg. 54

Front 4

What is Surface Level Acting?

Back 4

"An example of which is just putting on a surface smile to appear pleasant rather than actually feeling good, and social dynamics within teams (e.g., the nature of their communications and interactions)." - pg. 54

Front 5

What is Social Contagion?

Back 5

"A type of social influence. It refers to the propensity for certain behavior exhibited by one person to be copied by others who are either in the vicinity of the original actor, or who have been exposed to media coverage describing the behavior of the original actor."

Front 6

What is Emotional Intelligence?

Back 6

"The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically."

Front 7

What are the five conceptual domains in the Bar-On's Emotional Quotient Inventory?

Back 7

Intrapersonal Capacity: one’s emotional self-awareness and understanding.

Interpersonal Skills: one’s ability to understand and relate with others.

Adaptability: being able change one’s approach to best suit the current situation, in other words,flexibility and problem solving.

Stress Management: knowing how to prevent, deal with, or minimize stressors.

Motivation/Mood Regulation: the ability to control one’s impulses, be self-directed and self-controlled

- pg. 55

Front 8

What is Self-Actualization?

Back 8

"One’s ability to reach one’s potential." - pg. 55

Front 9

What is Multicultural Competence?

Back 9

"Sensitivity to cultural differences." - pg. 55

Front 10

What are the four factors or levels to theMSCEIT?

Back 10

Level 1 - emotional perception, or one’s ability to notice what one and others are feeling.

Level 2 - one’s ability to use emotions in planning and thinking.

Level 3 - understanding emotions and emotional messages.

Level 4 - managing or working with emotions for instrumental purposes.

- pg. 56

Front 11

What are the Basic Emotions?

Back 11

"Happiness, sadness, fear, surprise, and disgust." - pg. 56

Front 12

What is Job Satisfaction?

Back 12

"An employee’s evaluation of his or her job." - pg. 57

Front 13

What is the Exit-Voice-Loyalty Model?

Back 13

"If one is unhappy or dissatisfied, one can leave, voice one’s concerns, or patiently wait for things to get better." - pg. 58

Voicing Concerns: active, constructive.

Loyalty: constructive, but passive.

Quitting/Exiting: active and destructive.

Neglect: which is letting things deteriorate and get worse, is passive and destructive.

- pg. 58

Front 14

What is the ABC Model?

Back 14

"Assumes all attitudes include an affective component (feelings), a behavioural component (what people door intend to do), and a cognitive component (what people are thinking)." - pg. 59

Front 15

What is the Two-Factor Model of Emotions?

Back 15

"One’s emotions are shaped by one’s interpretation of the situation." - pg. 59

Front 16

What is Affective Commitment?

Back 16

"Emotional attachment to, and identification and involvement with, an organization." - pg. 60