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18 Cards in this Set
- Front
- Back
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Shift from Classical>Relations>Resources
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-Classical Management (all about production and the company)
-Hawthorne Studies(Illumination, Relay Assembly, Interview, Bank Wiring) -Human Relations (All about people) -Period of Questions (50-70s) -Human Resources (All about getting ideas from people, team based) |
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What went wrong w/ Human Relations?
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-Job satisfaction does not = Productivity
-A manager who hold theory X assumptions may adopt superficial Theory Y behaviors in order to GAIN CONTROL |
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Central Characteristics of Human Resources School
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Effectiveness
Productivity Human needs Self-actualization |
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Impoverished Management
Blake and Mouton's Managerial Grid |
Low concern for People and production
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Authority Compliance
Blake and Mouton's Managerial Grid |
High concern for production, low concern for people
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Country Club Management
Blake and Mouton's Managerial Grid |
high concern for people, low concern for production
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Middle of the Road Management
Blake and Mouton's Managerial Grid |
Medium concern for people and production-- doesn't get far with either
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Team Management
Blake and Mouton's Managerial Grid |
High concern for people and production
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Likert's System I
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Classical: Exploitive authoritative organization: motivation through threats and fear. Extreme classical, decision making at the top
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Likert's System II
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Classical: benevolent authoritative organization: motivation through economic and ego rewards (still decision making at the top)
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Likert's System III
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Human Relations: consultative organization: decision made at top, employees are consulted and their views are taken into consideration
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Likert's System IV
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Human Resources: Participative organization: decision making is performed by every member and goals are set by complete work groups, control is exercised at all levels - basically, human resources
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Human Resources Communication Content
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Task, social, and innovation
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Human Resources Communication Direction
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All directions, team based
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Human Resources Communication Channel
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All channels
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Human Resources Communication Style
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Both, but especially informal
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Human Resources Criticisms
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Desire for participation (?)- If people choose not to participate, the system fails
Concertive Control- not just centralized, a lot of people have say |
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Likert's linking pens
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Links from Classical (extreme) to medium classical to relations to resources
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