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7 Cards in this Set
- Front
- Back
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Emotional Dissonance |
Conflict between true and required emotions. More stressful with surface acting. Less stressful with deep acting. |
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Emotional Intelligence |
Ability to perceive and express emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others. |
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Stress |
Adaptive response to situations perceived as challenging or threatening to well being. Eustress vs. Distress. |
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Stressors |
The causes of stress - any environmental condition that places a physical or emotional demand on the person. |
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Physiological, Behavioural and Psychological |
Consequences of Distress |
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Work Overload |
Working more hours, more intensely than one can cope. |
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Task Control |
Lack of control over how and when tasks are performed. |
