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36 Cards in this Set
- Front
- Back
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What do managers do? |
They get things done through other people. They make decisions, allocate recourses, and direct the activities of others to attain goals. |
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What are the 4 functions that all managers engage in? |
Planning, organizing, leading, and controlling. |
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What are the different skills that managers need? |
Technical, human, and conceptual skills. |
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What did Fred Luthans study of 450 managers find? |
It disproves the assumption that promotions are based on performance and it illustrates the importance of networking and political skills in getting ahead in an organization. |
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What is organizational behavior? |
A field of study that investigates the impact that individuals, groups, and structures have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness. |
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What is evidence-based management (EBM)? |
The basing of managerial decisions on the best available scientific evidence. |
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What is positive organizational scholarship? |
An area of OB research that concerns how organizations develop human strength, foster vitality and resilience, and unlock potential. |
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What are organizational citizenship behaviors? |
Discretionary behavior that contributes to the psychological and social environment of the workplace. |
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What is surface-level diversity? |
Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but that may activate certain stereotypes. |
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What is deep-level diversity? |
Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better. |
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What are biographical characters? |
Personal characteristics such as age, gender, race and ethnicity, disablilty, and length of tenure that are objective and easily obtained from personal records. These characteristics are representative of surface-level diversity. |
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What is ability? |
An individual's capacity to perform the various tasks in a job. |
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What is general mental ability (GMA)? |
An overall factor of intelligence, I suggested by the positive correlation someone specific intellectual ability dimensions. |
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What is the most widely used intelligence test used in hiring? |
The Wonderlic cognitive ability test. |
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What is an attitude? |
Evaluative statements or judgments concerning objects, people, or events. |
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What are the different components of an attitude? |
Cognitive (evaluation), affective (feeling), and behavioral (action). |
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What is cognitive dissonance? |
Any incompatibility between two or more attitudes or between behavior and attitudes. |
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According to Leonardo Festinger, which came first attitudes or behavior? |
Behavior. |
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What is job satisfaction? |
A positive feeling about one's job resulting from an evaluation of its characteristics. |
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What is perceived organizational support? |
The degree to which employees believe an organization values their contribution and cares about their well-being. |
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What is deviant behavior? How does job satisfaction influence deviant behavior in the workplace? |
It is counterproductive Behavior or employee withdrawal. As job satisfaction decreases, deviant behavior increases. |
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What is affect? |
A broad range of feelings that people experience, either emotions or moods. |
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What are moods? What are emotions? What is the difference between the two? |
Emotions are intense feelings that are directed at someone or something. Moods or feelings that tend to be less intense than emotions and that lack a contextual stimulus. |
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What are the six universally recognized emotions? |
Anger, fear, sadness, happiness, disgust, and surprised. |
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What is emotional labor? |
A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work. |
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What is emotional dissonance? |
Inconsistencies between the emotions people feel and the emotions they project. |
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What is surface acting? What is deep acting? |
Surface acting is hiding one's inner feelings and foregoing emotional expressions in response to display rules. Deep acting is trying to modify one's true inner feelings based on display rules. |
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What are the arguments against emotional intelligence? |
EI researchers do not agree on definitions, EI can't be measured, and EI is nothing but personality with a different label. |
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What is emotional contagion? |
The process by which people's emotions are caused by the emotions of others. |
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What is personality? |
The sum total of ways in which an individual reacts to and interact with others. |
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What is heredity? |
Factors determined at conception; one's biological, physiological, and inherent psychological makeup. |
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What is the case against using the Myers-Briggs indicator is a personality test? |
The model forces a person into one type or another and it is not useful in determining job performance. |
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What is the Big Five personality taxonomy? What are the factors? |
A personality assessment model that taps five basic dimensions: extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience. |
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What is Machiavellianism? |
The degree to which an individual is pragmatic, maintains an emotional distance, and believes that ends can justify means. |
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What is narcissism? |
The tendency to be arrogant, have a grandiose sense of self-importance, requires excessive admiration, and have a sense of entitlement. |
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What are the factors that Hofstede tells us can be used for assessing cultures? |
Power distance, individualism vs. collectivism, masculinity vs. femininity, uncertainty avoidance, and long-term vs. short-term orientation. |
