Organizational Behavior Ch 1

Front 1

4-P model

Back 1

People, products, processes, productivity

Front 2

management

Back 2

Process of working with and through others to achieve organizational objectives in an efficient and ethical manor

Front 3

organizational behavior

Back 3

commonly referred to as OB, is an interdisciplinary field dedicated to understanding and managing people at work

Front 4

Theory X

Back 4

how typical managers percived employees. Must be coerced or threatened to work

Front 5

Theory Y

Back 5

Modern and positive, managers can accomplish more through otheres by viewing them as self energized, commited, responsible and creative.

Front 6

TQM

Back 6

total quality management, org culture dedicated to training, continous improvement, and customer satisfaction.

Front 7

W. Edwards Deming

Back 7

TQM is firmly established today because of him

Front 8

Demings 85-15 rule

Back 8

When things go wrong, theres roughly an 85 percent chance the system is at fault. Only about 15 percent of the time the individual employee is at fault.

Front 9

contingency approach

Back 9

using management tools and techniques in a situationally appropriate manner; AVOIDING the one best way mentality.

Front 10

Human capital

Back 10

productive potential of ones knowledge and actions

Front 11

Social capital

Back 11

productive potential resulting from strong relationships, good will and cooperative relationships(ex. family, friends)

Front 12

Positive organizational behavior

Back 12

Study and improvement of employees positive attributes and capabilities.

Front 13

e-commerce

Back 13

buying and selling things on the internet

Front 14

E-business

Back 14

using the internet to facilitate every aspect of business(running the business on the internet