Organization Behavior Exam 1

Front 1

Bowditch

Back 1

Model of Professional Businessman

Hint 1

1

Front 2

Taylor

Back 2

robots (efficiency)

Hint 2

2

Front 3

Fayol

Back 3

5 functions of management
1. Plan
2. Organize
3. Command
4. Coordination
5. Control
principles of management
1. division of labor
2. authority and discipline
3. centralization
4. unity of command
5. unity of direction

Hint 3

3

Front 4

Weber

Back 4

Bureaucracy (efficiency & continuous improvement)

Hint 4

4

Front 5

Follet

Back 5

Observations on Management
1. Power
2. Conflict
3. Leadership

Hint 5

5

Front 6

Barnard

Back 6

2 types of motivation:
motivation to participate
motivation to perform

Hint 6

6

Front 7

The Hawthorne Studies

Back 7

light experiment; the attention made productivity increase

Hint 7

7

Front 8

Douglas McGregor

Back 8

Theory X
Theory Y

Hint 8

8

Front 9

Theory X

Back 9

1. average person doesnt like to work
2. they are irresponsible
3. they are unambitious
4. you need to be strict with them to make sure they do their work
5. they want job security

Hint 9

Douglas McGregor --> bad

Front 10

Theory Y

Back 10

1. average person doesn't dislike work (work is just as natural as play)
2. you don't need to watch them carefully if they are motivated because self-motivation leads to self-leadership
3. they are not irresponsible. they can be responsible.
4. managers are only partially using their worker's full potential

Hint 10

Douglas McGregor --> good