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51 Cards in this Set
- Front
- Back
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Manager Roles: 3 Categories |
1.) Interpersonal 2.)Decisional 3.)Informational |
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Interpersonal- 3 Categories |
1.) Figurehead 2.)Leader 3.)Liaison |
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Decisional- 4 Categories |
1.) Entrepreneur 2.)Disturbance Handler 3.)Resource allocate 4.) Negotiater |
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Informational- 3 Categories |
1.) Monitor
2.)Dissmeminator 3.)Spokesperson |
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Classical Perspective |
"salaried manager" Sub-Sections: 1.)Scientific Management 2.)Bureaucratic Organizations 3.)Administrative Principles |
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1.) Scientific Management |
Fred Winslow Taylor Improve Productivity through scientific methods, based on studies |
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2.) Bureaucratic Organization |
Max Weber Manage in an impersonal way. division of labor, hierarchy, Management is separate, people promoted based on technical skill |
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3.)Administrative Principles |
Henri Fayol Focuses on the principles of the entire organization, overlaps with bureaucratic |
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Management |
attainment of organizational goals, efficiently through planning and organizing |
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5 Tasks of Managers |
1.) Set Objectives 2.)Organize 3.)Motivate & Communicate 4.)develop people |
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Socialization |
Learn values of an organization |
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4 Fundamental Management Functions hint: they flow into each other |
1.)Planing 2.)Organizing 3.)Leading 4.)controlling |
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Organizational Effectiveness |
degree to which an organization achieves a stated goal (getting the job done) |
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Organizational Efficiency |
amount of resources used to produce product (What did you use to get there) |
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Organization |
social entity that is goal directed and deliberately structured *social entity is 2 or more people *Organized & Structured |
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3 Categories of Management Skills |
1.Conceptual: Organization & creative for long term 2.Human: Dealing with people 3.Technical:Doing the actual stuff, computer skills |
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Systems Thinking |
Ability to see both distinct elements of a system and the complex & changing interaction among these elements. (Circles of Causality) |
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Circles of Causality |
If you do something in one area it will effect another area |
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System |
Set of interrelated parts that function as a whole to achieve a common purpose |
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Systems Contingency View |
Every situation is unique, not one thing is the perfect way to do something. Organizations always change. Must identify new ways to do systems for current time. |
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Synergy |
the whole is greater than the sum of it's parts |
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Contingency View |
The combo of universalist view & case view to meant that certain variables exist to help managers identify a certain type of issue |
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Humanistic Perspective |
*Build relationships *understand human behaviors and needs *focuses on empowerment People: mary follett, charles barnard, Hawthorne studies |
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Total Quality Management |
Managing the total organization to deliver a product to the customer |
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Human Resources Perspective |
(maslow & mcgregor) Theory x: bad- see the worst in people Theory Y: good- see the best in people |
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Behavioral Sciences Approach |
Use scientific methods to organize employees |
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Management Science |
(Quantitative Perspective) Use mathematics & stats to aid management decisions Use the Computer to analyze outcomes Focuses on physical production of goods and services |
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Total Quality Management & Elements |
Continuously improve our product & service within groups by doing this: 1.) Employee Involvement 2.)Focus on the customer 3.)Benchmarking 4.) Continous improvement |
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External Enviornment |
Anything outside the organization that could effect the organization. 1.) task & Organizational Ecosystem 2.)General |
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Theory x & Theory Y |
theory x: workers are generally not willing to work and listen, must force and punish them Theory Y: people want to work and have a general motivation to do so if they are treated well |
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Operations Management |
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External Envio: Task External Envio: General Details about it |
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Utilitarian Approach |
Moral Behavior greatest good for the greatest number. |
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Individualism Approach |
Acts are moral if they promote the individuals long term interest. |
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Moral Rights Approach |
Humans have fundamental rights & liberties. |
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Justice Approach |
Moral decisions must be based on the standards of equity, fairness, & impartially. |
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Practical Approach |
Bases decisions on prevailing standards, society, and all stakeholders. |
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Who created scientific method |
Fredric Taylor |
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Who created bureaucratic perspective |
Webber |
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Who created administrative perspective |
Henri Fayol |
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Jugaad |
Fruggal |
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Who created Human Relations approach |
Elton Mayo & roethlisberg |
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What is a System? |
A set of interrelated parts that function as a whole to achieve a common purpose. |
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What is a Contingency? |
Tells managers what works in one organizational situation might not work in others. |
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What are the 4 types of Corporate Cultures? |
Adaptability: need this in an unstable enviro Involvement: (Internal/flex) not as much focus on external world Acheivement: (external/ stable) hitting quotas, same goals Consistency: (internal/stable) example: assisted living |
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What is Ethnocentric? |
Emphasis on the home country- bringing money back into the economy |
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Polycentric |
Dealing with specific markets of other countries- more focused on culture |
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Geocentric |
GLOBAL- no specialization, no favor, all markets errywhere |
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Task V. General |
General is indirect while task is direct |
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What are the Hawthrone studies? |
-This answer will be on there close to this-Human relations that have the biggest factor in performace. Elton Mayo (like mayonnaise) &Fritz Roethlisberg |
