Org B - Ch 11

Front 1

Characteristics of Effective Teams
- 1-4

Back 1

• Atmosphere and Relationships
• Member Participation
• Goal understanding and acceptance
• Listening and sharing info

Front 2

Characteristics of Effective Teams
- 5-8

Back 2

• Handling conflicts and disagreements
• Decision making
• Evaluation of member performance
• Expressing feelings

Front 3

Characteristics of Effective Teams
- 9-11

Back 3

• Division of Labor
• Leadership
• Attention to Process

Front 4

Group Roles
- Work Roles
- Maintenance roles
- Blocking Roles

Back 4

• Work Roles-clarifying the purpose of the group, developing a strategy for accomplishing the work, delegating job assignments, and evaluating progress
• Maintenance Roles- the social-emotional activities of group members that maintain their involvement and personal commitment to the group. (praising, rewarding, maintaining a friendly group atmosphere, etc…)
• Blocking Roles- roles that prevent the group from functioning effectively by attacking other group members or diverting the groups attention.

Front 5

Role Episode
- Role episode
- Focal Person
- Role Readiness

Back 5

• Role episode- an encounter between a role-sender and the focal person in which role expectations are sent/received/evaluated.
• Focal Person- The person in a role episode to whom the role expectations are communicated
• Role readiness- an individual’s preparation to perform a group role by possessing the appropriate motivation and/or ability

Front 6

Group Norms

Back 6

- general expectations of a demand nature regarding acceptable group behavior

Front 7

Factors Influencing Conformity

Back 7

• Larger groups tend to exert greater pressure
• Group members who are perceived as experts
• A united group exerts much greater pressure to conform
• Conformity increases as a situation becomes more ambiguous
• People who are insecure or lack self-confidence tend to conform more easily than confident persons
• The pressure to adhere to a social norm increases when conformity is essential to the group’s success

Front 8

Levels of Conformity

Back 8

• Compliance
• Identification
• Internalization

Front 9

Effects of the Group on Individual Behavior
- Social Facilitation effect
- Evaluation apprehension

Back 9

1. Social facilitation effect- the tendency for the presence of other people to increase motivation and arousal which tends to help the individual perform better.
2. Evaluation Apprehension- the concern that people experience when they know they are being observed and evaluated by others

Front 10

Effects of the Group on Individual Behavior
- Social Inhibition

Back 10

3. Social Inhibition- the tendency for the presence of other people to disrupt the performance and cause them to perform poorly.

Front 11

What are the major problems found in groups

Back 11

Social Loafing- The tendency to exert less effort when working as a member of a group than when working alone

Deindividuation- the loss of individuality that occurs by being a member of a large crowd.

Front 12

What is team building?

Back 12

attempts to build a more productive and cohesive work group by having the group create better communication, better decision making, improved personal interactions, and greater goal accomplishment