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20 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Levels of Strategy
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Corporate Vision or Philosophy, Company Level, Business Level, Functional Area Level
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3 tiers of strategy
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Company Level of Strategy
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Corporate Strategy
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Business Unit Level Strategy
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Strategy of different business units
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Functional Area Strategy
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Marketing strategy, operations strategy, R&D strategy
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3 Roles of operations
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Operations as implementer, supporter, and driver
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Broad Strategy for an operation applied to stakeholder groups
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Society, Customers, Shareholders, Employees, Suppliers
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Broad Strategy for Customers
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Appropriate product and service specifications, fast delivery, dependable delivery, consistent quality, acceptable price
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Broad Strategy for Society
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Increase employment, enhance community well-being, produce sustainable products, ensure clean environment
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Broad Strategy for Shareholders
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Economic Value from investment, ethical value from investment
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Broad Strategy for Suppliers
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Continue business, develop suppliers capabilities, provide transparent information
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Broad Strategy for Employees
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Continued employment, fair pay, good working conditions, personal development
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The five competitive objectives
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Quality, Speed, Dependability, Flexibility, Cost
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What are the order of advantages
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Quality, Dependability, Speed, Flexibility, Cost
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Quality...
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The 4 V's that influence Cost
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Volume, Variety, variation, visibility
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VVVV
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Internal performance of the operation that influence cost
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quality, speed, flexibility, dependability
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Difference b/t operation management and operations strategy
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Operations strategy designs, and operations management supervises
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What are the four perspectives on operations strategy
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Top-down perspective, Bottom-up perspective, Operations Resource perspective, and market requirement perspective
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What are the three levels to compete on
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Order-winning factors, qualifying factors, less important factors
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Operations Strategy is...
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the decisions which shape the long-term capabilities of the company's operations and their contribution to over-all strategy through the on-going reconcilliation of market requirements and operations resources
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Operations strategy is the strategic reconcilliation of what?
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Market requirements, and operations resources
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