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17 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Definition Operations Management
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Processes that produce goods and services that people use every day
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Processes that...
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Processes
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is any activity that takes one or more inputs, transforms and adds value to them, and provides one or more outputs
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Inputs, Transform, Outputs
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Types of Inputs
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Workers, Managers, Equipment, Materials, Services etc.
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Workers.....
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Outputs
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Goods, Services
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Goods and....
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Core Functions in a Business
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Product/Services Development, Operations Functions, Marketing Function
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Operations....
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Support Functions in a Business
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H/R, IT, Accounting and Finance, Others
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Typology of Operations
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Volume, Variety, Variation in Demand, Visibility
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High Volume
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High Repetition, Systemization, Low unit costs
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Low Volume
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Low repetition, each staff member performs more of the job, less systemization, high unit cost
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Low Variety
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Well defined, routine, predictable, high utilization, low unit cost
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High Variety
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Flexible, Complex, Match customer's needs, high unit cost
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Low Variation in Demand
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Stable, Routine, Predictable, High utilization, low unit cost
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High Variation in Demand
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Changing Capacity, Anticipation, Flexibility, In touch with demand, High unit cost
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Low Visibility
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Time lag between production and consumption, standardization, low contact skills, centralization, low unit cost
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High Visibility
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Short waiting tolerance, satisfaction governed by customer perception, customer contact skills needed, high unit cost
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Product Characteristics
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Physical, durable, can be inventoried, large facilities, capital intensive, quality easily measured
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Service Characteristics
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Intangible, Perishable product, output cannot be inventoried, small facilities, labor intensive, quality not easily measured
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