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18 Cards in this Set
- Front
- Back
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What is Scientific Management?
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1. study the job
2. design best method 3. train staff 4. set a standard |
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What has Science have to do with Management?
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Measured
Proven Predictable ART - creativity |
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What is the impact of Scientific Management?
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Impacts on Manager and worker, moves from chaos to structure.
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FW Taylors 3 philosphys
Number 1 |
Scientific Laws govern how much a worker can produce in a day.
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FW Tayors 3 philosphys
Number 2 |
It is the function of Mng to discover and use these laws in the opration of productive system.
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FW Taylors 3 philosphys:
Number 3 |
Function of the worker to carry out Mng wishes without question
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Definition of Ops Mng
Number 1 |
Managing TRANSFORMATION of inputs to outputs
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Definition of Ops Mng
Number 2 |
design, operate and improve a system
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What is Effieciency?
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Achieving result at minimal cost
"doing things right" |
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What is Effectiveness?
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Achieving the results which you seek.
"doing right things" |
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Manufacturing
4 major FLOW structures are: |
1. Job Shop
2. Batch Shop 3. Assembly Line 4. Continous Flow |
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FLOW
JOB SHOP |
single products manufactured in response to customer orders.
eg: heavy equipment manufact. |
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FLOW
BATCH SHOP |
Stable line of products each produced in periodic batches
eg: automatic assembly |
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FLOW
ASSEMBLEY LINE |
Parts moving from workstation to workstation at a controlled rate.
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FLOW
CONTINOUS FLOW |
Continous process of undiferrentiated materials.
eg: cement, oil, chemical factory |
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What are GOODS?
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Tangible
No interaction between customer and process |
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What are SERVICES?
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Intangible
Direct interaction between customer and process. |
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Distinction between GOODS and SERVICES is difficult because....
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Purchase of product is accompanied by some faciliating service.
Purchase of service often includes facilitating goods. |
