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29 Cards in this Set
- Front
- Back
- 3rd side (hint)
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The size and nature of a business will impact on: |
1.The variety of position for staff. 2. Deployment of employees. 3. Decisions regarding decentralization and centralization of staffs. |
Variety Deployment Decentralization |
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What is decentralization? |
This is when all activities are done at various points within the organisation. |
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What is centralization? |
This is when all tasks are done at a central point in the business. |
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What are three factors determining the size of a business? |
1. The amount of stock, cash and asset. 2. Available space e.g office space, land space. 3. Location |
Stock Space Loca... |
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What are two advantages and two disadvantages of a Small business? |
Advantages: 1. Employees have a closer relationship with manager. 2. Employees tend to be multiskilled and may do more than one task. Disadvantage: 1. Opportunities for promotion is limited. 2. Salaries are not normally high. |
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What are two advantages and two disadvantages of a large business? |
Advantages: 1. There are several opportunities for training and promotion. 2. Salaries are normally high with added benefits. Disadvantages: 1. Employees specialize in the task they perform and may not be multiskilled as employees in smaller businesses. 2. Employees may not have a close relationship with manager due to more persons working there. |
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What are the categories of organization? |
1. Industrial organisation- business that produce raw materials, components and finished products from natural resources. eg. Sugar cane industry. 2. Commercial organisation- business that trade; business that buy and sell. 3. Service organisation- business that provides non-material products e.g education. 4. Non-Profit organization- owned and operated by private individuals to provide benefits without the aim of making a profit. |
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What are the categories if members of staff? |
1. Superior persons e.g. Manager. 2. Assistant e.g. Assistant Marketing Manager. 3. Co-workers/peers - workers on the same level in the organisation. 4. Subordinates - persons who reports to the superior persons. |
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What is an Organizational Chart? |
This is a diagram that shows the relationship between the rank of staff members and the department in the structure of a business. |
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What are three uses if the organisational chart? |
1. Shows the size of the organisation. 2. Shows what type of organisation it is. 3. Shows the Head of each department. |
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What are the six types of organisation? |
The two types of organisation are: 1. Formal Organisation 2. Informal Organisation 3. Line Organisation 4. Staff Organisation 5. Functional Organisation 6. Committee Organisation |
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What is a Formal Organisation? |
A Formal Organisation has formal rules, documented rules, regulations and an organisational chart that must be followed by workers. |
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What is an Informal Organisation? |
An Informal Organisation has no formal leader, no formal rules and exists within the formal Organisation. |
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What are Duties? |
Duties are the mandatory/compulsory activities that a person is assigned to do according to the position that the person is in. |
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What are responsibilities? |
Respinsiblities are the activities a person is required to do in order to accomplish his/her duties. |
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What is Deployment? |
This is the placement of employees in positions appropriate to the knowledge, skills, abilities, experience and training that they posses. |
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What are three advantages of centralisation? |
1. Co-workers/ Peers have a more closer work relationship. 2. More economical use is made of staff, space, supplies and equipments. 3. Better office layout, lighting and air conditioning are possible. |
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What are two the advantages of decentralisation? |
1. There is more socialisation among personnel and better interpersonal relationships with executives. 2. Documents that contains confidential information are more easily kept confidential. |
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What are disadvantage of centralisation? |
1. Close interaction with executives and other staff is reduced. 2. There are delays in getting work done and in borrowing files because of necessary procedures. |
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What are the disadvantages of decentralisation? |
1. Underutilisation of equipment. 2. In case of absence of a staff member, staffs may be overworked. |
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What are office ergonomics? |
Office ergonomics is the science of fitting jobs to people, or adapting working space and conditions to suit the workers. |
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What are three aims of office ergonomics? |
1. To improve employee morale and commitment. 2. Increase output and efficiency. 3. Reduce accidents and injuries. |
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What are some of the physical objects and situations that will affect comfort in the office? |
1. Seating e.g. design should ensure that the seat allow for even weight distribution. 2. Desk e.g. the shape and size should ensure that everything is within reach. 3. Lighting e.g. the workstation should be illuminated yet free of glare or shadows. 4. Computer e.g. the monitor should be at a distance as to not cause eyestrain. |
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What is a problem that is cause by using the keyboard for a long time? |
Carpal Tunnel Syndrome - this is th inflammation of the wrist. |
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What are two advantages of an open plan office? |
1. You can communicate faster/easier. 2. Allows different departments to merge together. |
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What are two advantages of enclosed office? |
1. You have more privacy. 2. It reduces expenses like collecting different data from different people. |
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What is a reason why enclosed offices are also referred to as cellular offices? |
Because they also have walls blocking them from others. |
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What is the meaning if the term 'Training'? |
The act of teaching a person a particular skill or behaviour for a job. |
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What are various trainings? |
1. Formal training 2. Induction training 3. On the job training 4. Supervisory and management training
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