Office Management Final

Front 1

What is required to become a credentialed vet tech?

Back 1

Graduate a 2-year veterinary technology program approved by the AVMA

Front 2

Organizational development

Back 2

The development, improvement, and effectiveness of an organization that includes the culture, values, systems, and behaviors

Front 3

Employee development

Back 3

Building team retention, motivation, engagement, and individual well-being

Front 4

Situational leadership

Back 4

Adapting to the team

Front 5

Practice mission

Back 5

The purpose of the hospital and the fundamental reason that the practice exists

Front 6

MVV

Back 6

Mission Vision Values

Front 7

SMART delegation

Back 7

Specific, measurable, agreed, realistic, time-bound

Front 8

What is needed for intrinsic motivation to occur?

Back 8

Autonomy, mastery, and purpose

Front 9

Informal resistance

Back 9

Team members now knowing why a problem exists, how it effects the business or organization, and where potential change could occur

Front 10

Personal resistance

Back 10

Loss of familiar patterns or relationships with fellow team members

Front 11

Cultural resistance

Back 11

The opinion that change is not possible within the organization, or leadership is not capable of carrying out change

Front 12

How long should credit card slips and checks deposited through an automatic check machine be stored?

Back 12

7 years

Front 13

What are the components of the human voice?

Back 13

Volume, tone, rate, quality

Front 14

Vital signs to be taken during the history

Back 14

Weight, temperature, heart rate, respiratory rate, pain, and body condition score

Front 15

Killed vaccine

Back 15

Inactivated virus, use adjuvant,

Front 16

Modified live vaccine

Back 16

Use virus or bacteria (reduced virulence)

Front 17

Recombinant vaccine

Back 17

Subunit vaccine: produced by microorganism that makes protein that elicits immune response

Recombinant vector: genetic material from disease-causing organism is inserted into a vector, eliciting immune response

Front 18

Specific gravity

Back 18

Concentration, indicator of how well the kidneys can concentrate urine

Front 19

Sediment analysis

Back 19

Review cells: WBC, RBC, epithelial cells, bacteria, casts, crystals

Front 20

Dipstick urinalysis

Back 20

Tests for leukocytes, blood, pH, ketones, glucose, bilirubin, nitrates

Front 21

Blood pressure

Back 21

Pressure exerted by the blood on the wall of the vessel.

Front 22

Systolic pressure

Back 22

Maximal force caused by the contraction of the left ventricle of the heart

Front 23

Diastolic pressure

Back 23

Minimal force during the relaxation phase, when valves are closed

Front 24

AST BW

Back 24

Liver (enzyme)

Front 25

ALT BW

Back 25

Liver (enzyme)

Front 26

Total biliruben BW

Back 26

Liver (compound, breaks down heme)

Front 27

Alk phosphate BW

Back 27

Liver (enzyme)

Front 28

GGT BW

Back 28

Liver (enzyme)

Front 29

Albumin BW

Back 29

Protein

Front 30

Globulin BW

Back 30

Protein

Front 31

A/G ratio BW

Back 31

Protein (Albumin/Globulin)

Front 32

Cholesterol BW

Back 32

Lipids

Front 33

BUN BW

Back 33

Kidney (blood urea nitrogen)

Front 34

Creatinine BW

Back 34

Kidney

Front 35

BUN/creatinine ratio BW

Back 35

Kidney

Front 36

Phosphorus BW

Back 36

Mineral or Electrolytes

Front 37

Calcium BW

Back 37

Mineral

Front 38

Glucose BW

Back 38

Diabetes

Front 39

Amylase BW

Back 39

Pancreas

Front 40

Lipase BW

Back 40

Pancreas

Front 41

Sodium BW

Back 41

Electrolytes

Front 42

Phosphorus BW

Back 42

Electrolytes

Front 43

Na/K ratio BW

Back 43

Electrolytes

Front 44

Chloride BW

Back 44

Electrolytes

Front 45

Triglycerides BW

Back 45

Lipids

Front 46

Magnesium BW

Back 46

Mineral

Front 47

HGB BW

Back 47

Hemoglobin concentration

Front 48

HCT BW

Back 48

Hematocrit

Front 49

MCV BW

Back 49

Mean corpuscular volume (average size of your RBC)

Front 50

MCH BW

Back 50

Mean cell hemoglobin

Front 51

MCHC BW

Back 51

Mean cell hemoglobin concentration

Front 52

Total T4 BW

Back 52

Thyroid

Front 53

T4 equil dialysis BW

Back 53

Thyroid

Front 54

TSH BW

Back 54

Thyroid (thyroid-stimulating hormone)

Front 55

Bile acids BW

Back 55

Liver

Front 56

Serum

Back 56

RTT centrifuged, liquid portion of blood separated from RBC and coagulation proteins

Front 57

Chemistry lab test

Back 57

Serum in RTT/STT, no additives

Front 58

Immunology test

Back 58

Serum in RTT/STT

Front 59

Endocrinology test

Back 59

Serum in RTT

Front 60

Phenobarbital test

Back 60

Serum in RTT (seizure drug)

Front 61

Digoxin test

Back 61

Serum in RTT (heart failure drug)

Front 62

Theophylline test

Back 62

Serum in RTT (oral bronchodilator drug)

Front 63

Hematology test

Back 63

Whole blood in LTT with EDTA

Front 64

Coagulation test

Back 64

Citrated plasma in BTT with sodium citrate

Front 65

PT and PTT test

Back 65

Sodium citrate? Clotting

Front 66

Plasma

Back 66

Liquid part of blood after whole blood has been mixed with anticoagulant and centrifuged

Front 67

Minimum radiology PPE

Back 67

Lead thyroid collar, lead gown, goggles, lead gloves, dosimeter badge

Front 68

Intubation

Back 68

Prevents anesthetized PT from aspiration if vomits, prevents mucus and salivary secretions from entering lungs. Deliver anesthetic gases

Front 69

Names a drug can be referred to by

Back 69

1. Chemical name: chemical composition

2. Nonproprietary name/generic name: concise name for chemical compound3. Proprietary name/trade name: given by manufacturer

Front 70

Antihistamine Drug

Back 70

Reduce histamine release, treat allergic reactions. Ex diphenhydramine, chlorpheniramine, loratidide

Front 71

Antiinflammatory Drug

Back 71

Reduce inflammation, pain, fever. Steroidal: glucocorticoids, overuse can cause Cushings ex pred, dexamethasone

Nonsteroidal: lower side effects ex carprofen, ibuprofen, firocoxib

Front 72

Antimicrobial Drug

Back 72

Kill or inhibit bacteria, protozoa, viruses, fungi. Antibiotics and antifungals depend on strain of bacteria/fungus

Front 73

Antiparasitic drug

Back 73

Anthelmintics (internal parasites), organophosphates (external parasites ex pyrethrins/pyrethroids), insect growth regulators/sterilizers

Front 74

Cardiac drugs

Back 74

Antiarrhythmics (lidocaine), vasodilators (enalapril), diuretics (furosemide, increase urine formation and water loss)

Front 75

Disinfectants and Anticeptic Drugs

Back 75

Destroy pathogenic microorganisms or their toxins ex alcohol, quaternary ammonium compounds, Clorox, betadine

Front 76

Gastric drugs

Back 76

Emetics induce vomiting (apomorphine), antiemetics reduce vomiting (cerenia), antidiarrheals, laxatives, antacids (pepcid)

Front 77

Nervous system drugs

Back 77

Anesthetics, tranquilizers, sedatives, analgesics (reduce perception of pain), anticonvulsants, stimulants

Front 78

Respiratory drugs

Back 78

Antitussive (block cough reflex), mucolytics/expectorants/decongestants (break up mucus), bronchodilators (inhibit constriction of smooth muscle surrounding deep bronchioles)

Front 79

Categories of nutrients

Back 79

Water, carbs, protein, fats, minerals, vitamins

Front 80

Diet for diabetes

Back 80

Cats: high-protein

Dogs: high-fiber

Front 81

Diet for gastroenteritis

Back 81

Dog: Medium-chain triglycerides, moderate fat, low fiber

Cat: moderate fat, low carbs, high protein

Front 82

Diet for heart disease

Back 82

Low sodium

Front 83

Diet for joints and arthritis

Back 83

Omega-3 fatty acids

Front 84

Diet for obesity

Back 84

High protein and fiber, low fat

Front 85

Diet for renal disease

Back 85

Low phosphorus, restricted protein, low sodium

Front 86

Diet for urinary problems

Back 86

Moderate salt, high protein

Front 87

What tests use serum?

Back 87

Most chemistry tests, phenobarbital levels, thyroid levels, bile acids

Front 88

FLSA

Back 88

Fair labor and standards act, minimum wage, overtime pay, employment of minors

Front 89

USERRA

Back 89

Uniformed services employment and reemployment act (military)

Front 90

What payroll taxes are employers responsible for?

Back 90

Taxes withheld from employees; FUTA (unemployment), SS, and medicare

Front 91

Civil law

Back 91

Duties between individuals and society, covering tort and contract law

Front 92

Contract law

Back 92

Works with duties established by individuals as a result of contractual agreement

Front 93

Negligence

Back 93

Performance of an act that another person under the same circumstances wouldn't perform

Front 94

Malpractice

Back 94

Any misconduct that results in damage or injury to a person or animal

Front 95

What branch of law does animal abuse fall under?

Back 95

Criminal law

Front 96

PLIT

Back 96

Professional liability insurance trust. Covers veterinarians in a practice

Front 97

VCPR

Back 97

Veterinary client patient relationship

Front 98

Intentional tort

Back 98

An intentional action that has taken place in which harm has occurred to another member of society

Front 99

Tests associated with liver (6)

Back 99

AST, ALT, Bilirubin, ALK phosphate, GGT, bile acids

Front 100

Tests associated with protein (4)

Back 100

Total protein, Albumin, Globulin, A/G ratio

Front 101

Tests associated with lipids (2)

Back 101

Cholesterol, triglycerides

Front 102

Tests associated with kidney (3)

Back 102

BUN, creatinine, BUN/creatinine ratio

Front 103

Tests associated with minerals

Back 103

Magnesium, phosphorus, calcium

Front 104

Test associated with diabetes

Back 104

Glucose

Front 105

Tests associated with Pancreas (2)

Back 105

Amylase, lipase

Front 106

Tests associated with electrolytes (4)

Back 106

Sodium, phosphorus, na/K ratio, chloride

Front 107

FMLA

Back 107

Family and medical leave act; applies to organizations of over 50 employees, as much as 12 weeks off

Front 108

Military leave entitlements

Back 108

12-week leave to address qualifying exigencies (military events, childcare, financial arrangements etc)

Front 109

Immigration reform and control act

Back 109

Prohibits employers discriminating against national origin. Form I-9 filled out on first day of employment

Front 110

Employee polygraph protection act

Back 110

Prevents use of lie detector for preemployment or during employment without willingness

Front 111

Equal employment opportunity

Back 111

Prohibits discrimination based on race, color, sex, religion, national origin as well as disability if the job can be performed and housing

Front 112

Federal posters required to be displayed

Back 112

OSHA, equal employment opportunity, family and medical leave act, employee polygraph protection, immigration reform and control act, USERRA, FLSA

Front 113

Ps of marketing

Back 113

Professional services and products sold

Front 114

Compounding medication

Back 114

Any manipulation of a FDA approved drug product to provide individualized medication. Ex mixing two injectable drugs, creating an oral suspension, adding flavoring. State regs vary

Front 115

Fairness to Pet Owners Act

Back 115

Opposed by AVMA, more paperwork for vets

Front 116

Extra-label drug use

Back 116

Passed with Animal Medicinal Drug Use Clarification Act 1994. Need VCPR, animal health need, no other option

Front 117

Common complaints to board of veterinary medicine

Back 117

Unsatisfied experience, lack of communication, unexpected death, conduct, record keeping, premises, pharmaceutical issues

Front 118

Compassion fatigue

Back 118

Requires an ability for empathy, caregiving relationship/role

Front 119

Secondary traumatic stress

Back 119

Stress felt when experiencing/listening to traumatic even second hand

Front 120

Burnout vs CF

Back 120

Takes longer to occur, longer to resolve, can happen in any industry, overall decrease in job satisfaction

Front 121

ABC's of care

Back 121

Awareness Balance Connection

Front 122

Vet stressors

Back 122

Difficult/noncompliant clients, not enough time, discussing/disputing fees

Front 123

Vet support staff stressors

Back 123

Difficult/noncompliant clients, problems with coworkers, not enough time

Front 124

SWOT Analysis

Back 124

Strengths, weaknesses, opportunities, threats

Front 125

Internal Marketing

Back 125

Any program geared to improve service to existing clients

Front 126

External marketing

Back 126

Any program geared to potential clients, may take longer to see response

Front 127

SEO

Back 127

Search engine optimization, affecting the visibility of a website in search engines

Front 128

ROI

Back 128

Return on investment, the amount of business you get from marketing efforts

Front 129

Benchmarking

Back 129

Comparing practice to others. Internal= practice's historical figures external= averages across the industry

Front 130

CPA vs bookkeeper

Back 130

CPA (certified public accountant) has a degree in accounting, has CE, and has sat for exams. Bookkeeper learns by trade

Front 131

Variable expense

Back 131

Expense that changes with the volume of clients/business

Front 132

Fixed cost

Back 132

Expense that does not change regardless of the volume of business

Front 133

Ways to increase value

Back 133

Client compliancy, patient retention, low team member turnover, maintained/modern equipment and building, good financial records

Front 134

Red Flags Rule

Back 134

Established by the Federal Trade Commission, decrease fraud, embezzlement, ID theft.

Front 135

Fair Debt Collection Practices Act

Back 135

Protect consumer from debt collectors, who to speak to, when to reach out, privacy etc

Front 136

Held check

Back 136

Check with date of acceptance and asked to be deposited later

Front 137

Cash basis vs accrual basis

Back 137

Cash = report services when they are paid accrual = report services when they are invoiced

Front 138

Accounts receivable should not exceed

Back 138

1.5% of gross revenue

Front 139

Indemnity insurance

Back 139

Eligible for compensation, not managed care

Front 140

KPI

Back 140

Key performance indicators, can help explain changes in financial statements

Front 141

Balance sheet

Back 141

The statement of financial condition of the practice. Assets= liabilities + owner equity

Front 142

How to reduce COG expenses

Back 142

Implementing effective turnover rates, reorder quantities, and reorder points

Front 143

What drug is in a euthanasia solution?

Back 143

A barbiturate is the active drug in a euthanasia solution. Depresses cardiac and respiratory system until they stop

Front 144

Verbal skills (3)

Back 144

Verbal, paraverbal (tone), nonverbal (body language, most important)

Front 145

How often are medical records purged?

Back 145

State laws vary, but most require at least 3 years. Inactive records can be moved to a different location

Front 146

Capital inventory

Back 146

Any piece of equipment the practice purchases

Front 147

What minimum percentage should products be marked up to break even?

Back 147

40%

Front 148

Soft cost

Back 148

Holding and ordering costs

Front 149

Schedules of controlled substances

Back 149

Abuse potential

Front 150

When should a controlled drug be reported missing?

Back 150

If more than 3% is unaccounted for in a year

Front 151

DEA Form 106

Back 151

Any missing controlled substances

Front 152

DEA Form 22

Back 152

Order schedule II controlled substances

Front 153

A reverse distributor

Back 153

Incinerated expired controlled substances

Front 154

Nose protection should be provided for employees when now levels reach what decibel?

Back 154

85 dB