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33 Cards in this Set
- Front
- Back
Managers
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Individuals who achieve goals through other people
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Organization
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A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis.
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Planning
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A process that includes defining goals, establishing strategy, and developing planes to coordinate activities
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Organizing
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Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made
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What are the four functions of a Manager
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planning, organizing, leading and controlling
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Leading
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A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
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Controlling
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Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
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Technical skills
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The ability to apply specialized knowledge or expertise.
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Human skills
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The ablility to work with, understand, and motivate other people, both individually and in groups
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Conceptual Skills
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The mental ability to analyze and diagnose complex situations.
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Organizational Behavior (OB)
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A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.
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Systematic Study
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Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
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Intuition
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A gut feeling not necessarily supported by research.
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Psychology
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The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.
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Sociology
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The study of people in relation to their fellow human beings.
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Social psychology
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An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
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Anthropology
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The study of societies to learn about human beings and their activities.
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Political Science
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The study of the behavior of individuals and groups within a political environment.
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Contingency variables
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Situational factors: variables that moderate the relationship between two or more other variables.
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Workforce Diversity
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The concept that organizations are becoming more heterogeneous in terms of gender, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
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Quality Management (QM)
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The constant attainment of customer staisfaction through the continuous improvement of all organizational processes.
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Process reengineering
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Reconsidering how work would be done and an organization structured if it were starting over.
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Empowering employees
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Putting employees in charge of what they do.
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Ethical dilemmas
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Situations in which individuals are required to define right and wrong conduct.
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Model
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An abstraction of reality. A simplified representation of some real-world phenomenon.
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Productivity
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A performance measure that includes effectiveness and efficiency.
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Effectiveness
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Achievement of goals.
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Efficiency
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The ration of effective output to the input required to achieve it.
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Absenteeism
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The failure to report to work.
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Turnover
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The valuntary and ivoluntary permanent withdrawal from an organization.
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Organizational citizenship behavior (OCB)
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Discretionary behavior that is not part of an employee's formal job requirements, but that nevertheless promotes the effective functioning of the organization.
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Job satisfaction
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A collection of feelings that an individual holds toward his or her job.
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Independent variable
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The presumed cause of some change in the dependent variable.
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