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33 Cards in this Set

  • Front
  • Back
Individuals who achieve goals through other people
A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis.
A process that includes defining goals, establishing strategy, and developing planes to coordinate activities
Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made
What are the four functions of a Manager
planning, organizing, leading and controlling
A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
Technical skills
The ability to apply specialized knowledge or expertise.
Human skills
The ablility to work with, understand, and motivate other people, both individually and in groups
Conceptual Skills
The mental ability to analyze and diagnose complex situations.
Organizational Behavior (OB)
A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.
Systematic Study
Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
A gut feeling not necessarily supported by research.
The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.
The study of people in relation to their fellow human beings.
Social psychology
An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
The study of societies to learn about human beings and their activities.
Political Science
The study of the behavior of individuals and groups within a political environment.
Contingency variables
Situational factors: variables that moderate the relationship between two or more other variables.
Workforce Diversity
The concept that organizations are becoming more heterogeneous in terms of gender, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
Quality Management (QM)
The constant attainment of customer staisfaction through the continuous improvement of all organizational processes.
Process reengineering
Reconsidering how work would be done and an organization structured if it were starting over.
Empowering employees
Putting employees in charge of what they do.
Ethical dilemmas
Situations in which individuals are required to define right and wrong conduct.
An abstraction of reality. A simplified representation of some real-world phenomenon.
A performance measure that includes effectiveness and efficiency.
Achievement of goals.
The ration of effective output to the input required to achieve it.
The failure to report to work.
The valuntary and ivoluntary permanent withdrawal from an organization.
Organizational citizenship behavior (OCB)
Discretionary behavior that is not part of an employee's formal job requirements, but that nevertheless promotes the effective functioning of the organization.
Job satisfaction
A collection of feelings that an individual holds toward his or her job.
Independent variable
The presumed cause of some change in the dependent variable.