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42 Cards in this Set

  • Front
  • Back
Group
Two or more freely interacting people with shared norms and goals and a common identity
Formal Group
Formed by organization
Informal Group
Formed by friends or those with common interests
Group cohesiveness
A "we feeling" binding group members together
Roles
Expected behaviors for a given position
Role overload
Others' expectations exceed one's ability
Four sociological criteria of a group
two or more freely interacting individuals,
collective norms,
collective goals,
common identity
Norm
Shared attitudes, opinions, feelings, or actions that guide social behavior.
Ostracism
Rejection by other group members
Asch Effect
Giving in to a unanimous but wrong opposition
Groupthink
Janis's term for a cohesive in-group's unwillingness to realistically view alternatives
five- stage theory of group development
forming
storming
norming
performing
adjourning
How Norms are developed
explicit
critical events in the group's history
primacy
Carryover
Team
small group with complementary skills who hold themselves mutually accountable for common purpose, goals, and approach
Team Viability
Team members satisfied and willing to contribute
Trust
Reciprocal faith in others' intentions and behavior
Propensity to trust
A personality trait involving one's general willingness to trust others.
Cohesiveness
a sense of "we-ness" helps group stick together.
Socio-emotional cohesiveness
sense of together based on emotional satisfaction
Instrumental cohesiveness
sense of togetherness based on mutual dependency needed to get the job done
Virtual Team
Information technology allows group members in different locations to conduct business
Self- managed teams
groups of employees granted administrative oversight for their work
Cross- functionalism
team made up of technical specialists from different areas.
Team building
Experiential learning aimed at better internal functioning of groups
Self- management leadership
process of leading others to lead themselves
Decision Making
Identifying and choosing solutions that lead to a desired end result
Rational Model
Logical four- step approach to decision making
Problem
Gap between an actual and desired situation
Scenario technique
speculative forecasting method
Nonrational models
Explain how decisions actually are made
Bounded rationality
Constraints that restrict rational decision making
Satisficing
Choosing a solution that meets a minimum standard of acceptance
Garbage can model
holds that decision making is sloppy and haphazard
Judgmental heuristics
Rules of thumb or shortcuts that people use to reduce information- processing demands
Knowledge management
implementing systems and practices that increase the sharing of knowledge and information throughout an organization
Tacit Knowledge
Information gained through experience that is difficult to express and formalize
Explicit knowledge
information that can be easily put into words and shared with others
Decision- making style
a combination of how individuals perceive and respond to information
Intuition
Making a choice without the use of conscious thought or logical inference
Consensus
Presenting opinions and gaining agreement to support a decsion
Brainstorming
process to generate a quantity of ideas
Creativity
Process of developing something new or unique