Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
17 Cards in this Set
- Front
- Back
|
Communication
|
the transfer and understanding of a message between 2 or more people
|
|
|
Encoding
|
converting a message to symbolic form
|
|
|
Decoding
|
interpreting a sender's message
|
|
|
Message
|
what is communicated
|
|
|
Channel
|
the medium through which a message travels
|
|
|
Communication Apprehension
|
Undue tension & anxiety about oral communication, written or both
|
|
|
Channel Richness
|
The amount of info that can be transmitted during a communication episode
|
|
|
Feedback Loop
|
The final link in the communication process; it puts the message back into the system as a check against misunderstandings
|
|
|
Filtering
|
A sender's manipulation of info so that it will be seen more favourably by the receiver
|
|
|
Information Overload
|
The state of having more information than one can process
|
|
|
Communication Networks
|
Channels by which info flows
|
|
|
Formal Networks
|
Task-related communications that follow the authority chain
|
|
|
Informal Networks
|
Communications that flow along social and relational lines
|
|
|
Grapevine
|
The organization's most common informal network
|
|
|
Proxemics
|
The study of physical space in interpersonal relationships
|
|
|
High-context cultures
|
Cultures that rely heavily on nonverbal and subtle situational cues in communication
|
|
|
Low-context cultures
|
Cultues that rely heavily on words to convey meaning in communication
|
