Ob Final

Front 1

Define the term conflict

Back 1

one party perceives its interests are being opposed or set back by another party.

Front 2

Too Little conflict

Back 2

Organizations experiencing too little conflict tend to be plagued by apathy, lack of creativity, indecision, and missed deadlines.

Front 3

Too Much Conflict

Back 3

Too much conflict can erode organizations performance because of political infighting, dissatisfaction, lack of teamwork, and turnover.

Front 4

Functional conflict

Back 4

conflict that serves organization’s interests. These conflicts support the goals of the organization and improve performance. They benefit and support the main purpose of the organization.

Front 5

Dysfunctional conflicts

Back 5

threaten the organization’s interests. They hinder the organizations performance and are undesirable.

Front 6

Why avoid conflict

Back 6

Many people avoid conflict for a variety of both good and bad reasons. Tim Ursiny stated in his book “The Cowards Guide to Conflict” that people avoid conflict because they fear various combinations of the following things: harm, rejection, loss of relationship, anger, being seen as selfish, saying the wrong thing, failing, hurting someone else, getting what you want, and intimacy.

Front 7

Assertiveness

Back 7

Pushing hard without attacking; permits others to influence outcome; expressive and self-enhancing without intruding on others

Front 8

Assertiveness
Non verbal behavioral patterns

Back 8

good eye contact, comfortable but firm posture, strong-steady-and audible voice, facial expressions matched to message, appropriately serious tone, selective interruptions to ensure understanding

Front 9

Assertiveness
Verbal behavior pattern

Back 9

direct and ambiguous language, no attributions or evaluations of others behavior, use of “I” statements and cooperative “we” statements

Front 10

Aggressive

Back 10

taking advantage of others, expressive and self-enhancing at others expense

Front 11

Aggressive
Non-verbal behavior patterns

Back 11

glaring eye contact, moving or leaning too close, threatening gestures (pointing finger), loud voice, frequent interruptions

Front 12

Aggressive
Verbal behavioral pattern

Back 12

: swear words and abusive language, attributions and evaluations of other’s behavior, sexist or racist terms, explicit threats or put-downs

Front 13

Non-assertive

Back 13

encouraging others to take advantage of us, inhibited, self-denying.

Front 14

Non-assertive
Non-verbal behavior patterns

Back 14

little eye contact, downward glances, slumped posture, constantly shifting weight, wringing hands, weak or winy voice.

Front 15

Non-assertive
Verbal behavioral pattern

Back 15

qualifiers (maybe kind of) fillers (“uh” “you know” “well”) negaters ( its not really that important, I’m not sure)