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14 Cards in this Set
- Front
- Back
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primary appraisal
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an evaluation of the significance and meaning of demands that are being confronted
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role conflict
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conflicting expectations that others have of us
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role ambiguity
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lack of information regarding what needs to be done in a role and unpredictability about consequences
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role overload
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number of demands in such that effective performance is impossible
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work complexity
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the degree to which a task taxes an individuals knowledge, skills, or abilities
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work responsibility
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the degree to which a job involves important obligations to others
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job sharing
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an approach to managing stress whereby a set of individuals share the responsibilities of a single job
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secondary appraisal
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when individuals consider how to cope with stressful demands
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coping
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behaviors and thoughts that people use to manage stressful demands and their own emotions
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Behavior coping
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behaviors used by people to deal with stressors
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cognitive coping
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thoughts used by people to deal with stressors
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problem-focused coping
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behaviors or thoughts used by people to manage the stressful situation itself
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emotion-focused coping
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the manner in which people regulate their own emotional response to a stressor
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General Adaptation Syndrome (GAS)
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a theory that describes how the human body responds to stressors
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