Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
16 Cards in this Set
- Front
- Back
|
What is Communication
|
The process by which information is exchanged between a sender and receiver
|
|
|
What is Effective Communication
|
The right people receive the right information in a timely manner
|
|
|
What is the communication process
|
SENDER
Thinking > Encoding > Transmitting RECEIVER Perceiving > Decoding > Understanding Continuous feed back |
|
|
What is Chain of Command and What are the 3 types of communication by strict chain of command:
Downward Communication Upward Communication Horizontal Communication |
Chain of command
Lines of authority and formal reporting relationships Downward Communication Information that flows from top of the organization towards bottom Upward Communication Information that flows from the bottom of the organization to the top Horizontal Communication Information that flows between departments or functional units, usually as a means or coordination efforts |
|
|
Deficiencies in the chain of command
Informal Communication Filtering Slowness |
Informal Communication: A informal grape vine might spread unsavoury, inaccurate rumours across organization
Filtering: - tendency for a message to be watered down or stopped during transmission - The more links = higher probability of filtering - Open door Policies: The opportunity for employees to communicate directly with manager with out going through a chain of command Slowness Information will take time to get to the right person, even if done right |
|
|
Barriers on Manager-Employee Communication
|
Conflicting Role Demands
Managers trying to convey two messages at once and there is a confusion. Usually dealing with both task and social functions Mum effect The tendency to avoid communicating unfavourable news to others |
|
|
What is GRAPEVINE and what are it;s advantages and disadvantages
|
The grapevine is an organization's informal communication network.
Only a portion of people who receive information will pass it on. Key physical locations or jobs that require movement around the organization encourage certain members to pass information on Can be useful for organizations, and it often transmits information accurately Problematic when rumours occur (unverified beliefs) |
|
|
What is Jargon
|
Specialized language used by job holders or members of particular occupations
Can be confusing to outsiders |
|
|
What is Non- Verbal Communication
|
The transmission of messages by some medium other than speech
|
|
|
What is Body Language
|
It is a type of non-verbal communicaiton
Communication means of a Sender's bodily motions, facial expressions, or physical location |
|
|
Components that can lead to misunderstanding in Cross-Culture communication
|
Language Differences
Non-Verbal Communication across Cultures Etiquette and Politeness across cultures Social Conventions Cultural Context |
|
|
What is Cultural Context
|
The cultural information that surrounds a communication episode
|
|
|
What is a Low-Context and High-Contex cultures
|
Low
Information must be provided explicitly Less non-verbal cues Lack of well developed networks High Most information drawn from surroundings Non-vebal is important Environment, situations, gestures, mood all play apart. |
|
|
What is Computer mediated Communication (CMC)
|
Forms of communication that rely on computer technology to facilitate information exchange
|
|
|
What is Information Richness
|
The potential information-carrying capacity of a communication medium
|
|
|
Organizational Approach to Improve Communication
360-degree feedback Employee survey Suggestion systems |
360-degree feedback
Performance appraisal that uses the input of supervisors, employees, peers, and clients or customers of the appraised individual Employee survey An anonymous questionnaire that enables employees to state their candid opinions and attitudes about organization and practices Suggestion systems Program designed to enhance communication by soliciting ideas for improved work operations from employees others include: telephone hotlines, corporate intranet, webcast, podcasts, and management training |
