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21 Cards in this Set
- Front
- Back
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STRESS
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A psychological response to demands for which there is something at stake and where cop-ing with those demands taxes or exceeds a person’s capacity or resources
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STRESSORS
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Demands that cause people to experi-ence stress.
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STRAINS
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Negative consequences that occur when an individual’s capac-ity or resources to cope are exceeded.
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PRIMARY APPRAISAL
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An evaluation of the significance and meaning of demands that are being confronted.
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HINDRANCE STRESSORS
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Demands that most people perceive as hinder-ing progress toward per-sonal accomplishment or goal attainment.
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CHALLENGE STRESSORS
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Demands that most people perceive as opportu-nities for learning, growth, and achievement.
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ROLE CONFLICT
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Conflicting expectations that others have of us.
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ROLE AMBIGUITY
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Lack of information regarding what needs to be done in a role and unpredictability about consequences.
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ROLE OVERLOAD
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Number of demands is such that effective performance is impossible.
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DAILY HASSLES .
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Minor day- to- day demands that add up to prevent accom-plishment of more important tasks
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TIME PRESSURE
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A perception that there may be too little time to accomplish a task.
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WORK COMPLEXITY
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The degree to which a task taxes an individual’s knowledge, skills, or abilities.
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WORK RESPONSIBILITY
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The degree to which a job involves important obligations to others.
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JOB SHARING
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An approach to managing stress whereby a set of individuals share the responsibilities of a single job.
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GENERAL ADAPTATION SYNDROME
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A theory that describes how the human body responds to stressors.
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BURNOUT
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The degree of emotional, mental, and physical exhaustion.
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RELAXATION TECH-NIQUES
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Activities that counteract the effects of strains by reducing the heart rate, breathing rate, and blood pressure.
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COGNITIVE-BEHAVIORAL TECHNIQUES
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Techniques that help people appraise and cope with stressors in a more rational manner.
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HEALTH AND WELLNESS PROGRAMS
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Programs such as health screening and delivery of health-related instruction and information to employees.
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TYPE A BEHAVIOR PATTERN
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A behavior pat-tern characterized by impa-tience, competitiveness, aggressiveness, and a need for control.
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SOCIAL SUPPORT
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The degree of help people receive when they are con-fronted with stressors.
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