Ob Chapter 1

Front 1

_______ business, which no more than 100 people, employ 39% of the Canadian workforce.

Back 1

Small

Front 2

Sally is a manager at a restaurant. She works hard to provide her staff with jobs that are challenging and intrinsically rewarding. She knows that OB research shows that increased satisfaction will likely result in decreased turnover, increased productivity, decreased absenteeism, and lower costs except ___________________.

Back 2

Customer dissatisfaction.

Front 3

Organizations in which the roles of managers and employees are blurred, with both sharing decision-making power, and employees take responsibility for their own work are said to be ________.

Back 3

Empowering

Front 4

Management professor Jin Nam Choi of McGill University reports that research shows that 40% of managers either leave or stop performing within 18 months of joining an organization because they fail to ___________.

Back 4

Develop social relationships

Front 5

True or False

It is generally recognized that employees will set aside their cultural values and lifestyle preferences when they go to work.

Back 5

False

Front 6

When an organization achieves its goals without concern for the amount of input, it may be ______, but not ______.

Back 6

Effective; efficient

Front 7

Amy hits 75% of her first serves in the court. Li hits 50%.

Back 7

Amy is more efficient than Li.

Front 8

When Jin, an employee, goes beyond his regular job requirements, he is demonstrating ____________ behaviour.

Back 8

Organizational citizenship

Front 9

Tom believes that his employees are satisfied with their jobs, but he has not actually asked them if they are. Tom is relying on ________.

Back 9

Intuition

Front 10

The contingency approach to organizational behaviour recommends that you place behaviour within _____________.

Back 10

The context in which it occurs

Front 11

Tom discovers that RBC is a large and complex organization, and he would benefit from understanding more about group behaviour in organizations. Which field of study should he explore?

Back 11

Socioloy

Front 12

True or False

Compared to Canada, business in Asia in conducted courteously and respectfully, and at a faster pace.

Back 12

False

Front 13

Anthropology is the study of ___________.

Back 13

Cultures and environments

Front 14

In studying OB in the context of individual learning, perception, and personality is ________.

Back 14

Psychology

Front 15

A consultant studying the work teams in an organization focused on identifying the fundamental consistencies underlying the behaviour of employees because she felt that it would improve her ability to make accurate _________.

Back 15

Predictions

Front 16

Examining behaviour and drawing conclusions based on scientific evidence about causes and effects in relationships is employing a __________ study.

Back 16

Systematic

Front 17

The moral values and principles that guide our behaviour is called _______.

Back 17

Ethics

Front 18

True or False

Organizational behaviour considers that organizations are made up of three levels, and considers these levels to be the building blocks for the study of organizational behaviour. These three levels are individual, group, and organizational.

Back 18

True

Front 19

_________ made the greatest contribution to OB in such areas as communication patterns, group decision making, measuring, and understanding attitudes, and the ways in which groups can satisfy individual needs.

Back 19

Social psychology