Ob-Ch-10

Front 1

Team

Back 1

are groups of people who work together to achieve a purpose that together hold themselves accountable for

Front 2

Team building

Back 2

is a callaborative way to gather and analyze data to improve teamwork

Front 3

Team building process

Back 3

Step 1-Problem or oppurtunity in team effectivness
Step 2-Data gathering and analysis
Step 3-Planning for team improvement
Step 4-Actions to improve team functioning
Step 5-Evaluation of results

Front 4

Distributed leadership

Back 4

is the sharing of the responsibilities for satisfying group tasks and maintenance needs

Front 5

Task activites

Back 5

contribute directly to the performance of important tasks

Front 6

maintenance activities

Back 6

support the emotional life of the teams as an ongoing social system

Front 7

Role

Back 7

is a set of expectations for team member or person in a job

Front 8

role ambiguity

Back 8

occurs when an individual is uncertain about what is expeceted of him or her

Front 9

role overload

Back 9

occurs when too much who is expected of an individual

Front 10

role underload

Back 10

occurs when too little work is expected of an individual

Front 11

role conflict

Back 11

occurs when an individual is unable to satisfy role expectations that conflict with each other

Front 12

norms

Back 12

are rules or standards for the behavior of group members

Front 13

cohesiveness

Back 13

is how much the members are attracted to a group and motivated to remain part of it

Front 14

Employee involvement teams

Back 14

meet regularly to examine work related problems and oppurtunitys

Front 15

quality circle

Back 15

meet regularly to find ways for continuous improvement of quality operations

Front 16

cross-functional teams

Back 16

bring together person from different functions to work on a common task

Front 17

functional silos problem

Back 17

occurs when individuals in one function do not communicate with individuals in other functions

Front 18

virtual team

Back 18

meets and operates weith members who are linked together electronically though networked computres

Front 19

self-managing teams

Back 19

are empowered to make decisions about planning, doing, and evaluationg their daily work