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59 Cards in this Set
- Front
- Back
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Intrapersonal communication |
Communication with self |
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Interpersonal communication |
Interaction with at least one other person |
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Group communication |
More than two in communication |
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Organizational communication |
Ordered groups designed to accomplish large task |
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How much time is spent by manager communicating? |
50 - 90% |
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The sender |
Originates and encode the message |
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The medium |
Spoken words written words or signs |
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The receiver |
The person who receives the message and decodes it |
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Due to ______ the meaning was receiver signs may not be the meeting was to Sender intended |
Noise |
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How much time can managers expect on the average to do under interrupted work |
3 minutes |
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What different types of communication are there |
Written, oral, nonverbal |
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Fog index |
Determines the readability level of a document |
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5 ways to communicate |
Pics of the receiver, choose simple words, be polite, make your message brief, choose strong verbs |
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Jargon |
Insider language |
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What is critical |
Accuracy |
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Informal groups |
Develop naturally, usually through common interest, even within an organization |
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A formal work group |
Is created by the organization Works storage and organization goal |
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What are the five stages of group development |
Forming, storming, norming, performing, adjourning |
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Cohesion |
Cohesive groups are those in which members are attached to each other and act as one unit |
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What is groupthink |
Pressure that increase the risk of the group making flawed decisions |
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Social loafing |
The tendency of individuals to put in less effort when working in a group context |
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Collective efficacy |
The groups perception of its ability to successfully perform well |
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How to prevent social loafing |
Make sure individuals feel that they are needed |
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Group |
A collection of individuals but different from teams in both scope and composition |
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Team |
A particular type of group is a cohesive Coalition of people working together to achieve Mutual goals |
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Production |
Making, building, producing |
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Ideas |
Brainstorming, creating new processes, ways to do things |
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Problem solving |
Plans of action, make decisions |
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2 boundary rolls |
Control, coordinator |
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Social roles 3 |
Collaborator, communicator, cooperator |
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Task role 5 |
Contractor, Creator, contributor, completer, critic |
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Product development team |
Temporary or ongoing |
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Virtual teams |
Teams where members are not located in the same physical place |
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Cross functional team |
Where individuals from different parts of an organization work together as a team |
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Team composition |
Can be homogeneous or heterogeneous |
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Large team |
More resources less individual inputs |
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Small team |
More work per person, but self-esteem can increase |
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Team diversity |
Degree to which members are different from one another and turns out any attributes can be good or bad |
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Norms |
Standards, rules that guide Behavior or members |
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What kind of meeting saves time |
Stand-up meetings |
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Barriers to effective teams 4 |
Challenges knowing how to start, dominating team members, poor performance, poorly managed conflict |
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Intrapersonal conflict |
Conflict within yourself |
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Interpersonal conflict |
Conflict with two people |
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Intergroup conflict |
Conflict among different groups |
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Is conflict bad |
Not always |
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Causes of conflict |
Limited resources, incompatible goals, personality differences , Etc |
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Negative of conflict |
Increased stress and anxiety |
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Positive of conflict |
Increase participation and creativity |
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Few ways to manage conflict |
Change the structure, problem solved |
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Conflict handling Styles 5 |
Accommodation, avoidance, compromise, calibration, competition |
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How can you stimulate healthy conflict |
assign a devil's advocate |
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What are the five phases of negotiation |
One. Investigation 2. Determine your batna three. presentation 4. Bargaining 5. Closure |
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Distributive approach |
The traditional fixed pie approach in which negotiators see that the situation has a pie and they have to divide |
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Integrative approach |
Interpro to negotiation in which both parties look for ways to integrate their goals |
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Common mistakes in negotiation |
Unrealistic expectations |
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Name third-party negotiations 3 |
Arbitration, mediation, other resolution methods |
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Mediation |
It outside third-party assist other parties and reaching an agreement |
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Arbitration |
Outside third-party here's both sides makes a decision for the two parties involved |
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Ross theory of duties |
1 don't harm innocent people 2 keep your promise 3 show gratitude 4 act and a just way 5 provide repairs to those harmed |
