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13 Cards in this Set
- Front
- Back
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Conflict
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Process in which one party perceives that its interest are opposed or negatively affected by another party
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Traditional Conflict View
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Conflict is undesirable and counterproductive
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Modern View
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There can be optimal conflict along a U curve
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Emerging View
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There are good and bad conflict
- Constructive: Focused on the issue while respectful - Relationship: Focusing on the peopel rather than the issues |
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Structural Sources of Conflict
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- Incompatible goals
- Differentiation - Interdependence - Scarce Resources - Ambiguous Rules - Poor Communication |
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Conflict Handling Styles
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- Problem solving
- Avoiding - Forcing - Yielding - Compromising |
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Structural Conflict Management
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- Emphasizing subordinate goals
- Reducing differentiation - Improving communication - Reducing interdependence - Increasing resources - Clarifying rules and procedures |
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Incompatible Goals
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Where a person's goals interfere with another person's or the org's goals.
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Differentiation
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Unique values, beliefs, and experiences tend to produce different perspectives
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Interdependence
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Team members may end up competing for share resources
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Scarce Resources
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Each person or unit that requires the same scarce resource may undermine others
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Ambiguous Rules
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Uncertain rules increase the risk that one party will interfer with another
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Poor Communication
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As communication breaks down, people rely more on stereo types.
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