Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
26 Cards in this Set
- Front
- Back
|
Some advantages of goal setting? |
1. Working smart vs working hard 2. Powerful motivational technique |
|
|
5 ways in which a job can be described according to the JCM? |
1. Skill variety 2. Task identity 3. Task significance 4. Autonomy 5. Feedback |
|
|
How can jobs be redesigned? |
1. Job enrichment 2. Job rotation |
|
|
What is 1 pro and 1 con of job enrichment? |
Pro: increases responsibility and freedom Con: can be too much |
|
|
What is 1 pro and 1 con of job rotation? |
Con: training costs Pro: reduces boredom |
|
|
What are 3 alternative work arrangements? |
1. Flextime 2. Telecommuting 3. Job sharing |
|
|
What are the 6 tendencies of persuasion? |
1. Reciprocation 2. Consistency 3. Social validation 4. Liking 5. Authority 6. Scarcity |
|
|
What are the 3 influence outcomes? |
1. Commitment 2. Compliance 3. Resistance |
|
|
What are the 3 types of influence tactics? |
1. Impression management 2. Political tactics 3. Proactive tactics |
|
|
What are the 8 types of power sources? |
1. Legitimate 2. Reward 3. Coercive 4. Referent 5. Expert 6. Informational 7. Ecological 8. Personal |
|
|
4 most important influence tactics? |
1. Rational 2. Inspirational 3. Collaboration 4. Consultation |
|
|
What are the four types of teams? |
1. Functional work team 2. Cross-functional team 3. Self-management team 4. Virtual team |
|
|
Gainsharing? |
a formula-based group incentive plan that uses improvements in group productivity from one period to another to determine the total amount of money allocated |
|
|
Social exchange theory? |
the amount of status and power accorded to the elected leader depends on loyalty, competence and shared objectives |
|
|
strategic contingencies theory? |
explains how some organizational subunits gain or lose power toinfluence important decisions e.g determination or organization’s competitivestrategy and the allocation of resources to subunits and activities. |
|
|
What are the 4 most effective proactive tactics? |
1. Rational persuasion 2. Consultation 3. Collaboration 4. Inspirational appeals |
|
|
Apprising? (proactive influence tactic) |
an explanation of howa proposal is likely to benefit the target person as an individual |
|
|
Inspirational appeal? (proactive influence tactic) |
Emotion-based |
|
|
Consultation? (proactive influence tactic) |
inviting the targetperson to participate in planning how to carry out a request |
|
|
Exchange? (proactive influence tactic) |
involves the explicitor implicit offer to reward a person for doing what you request |
|
|
Collaboration? (proactive influence tactic) |
involves an offer toprovide necessary resources and/or assistance if the target person agrees tocarry out a request or approve a proposal. |
|
|
Functional work team? |
members are likely to havea job that is specialized but still part of the same basic unit. |
|
|
Cross-functional team? |
used to improvecoordination of interdependent activities among specialized units. |
|
|
Self-management team? |
Mostly self management work is responsible for producing a product or service, and is used for a team thatperforms the same type of operation. |
|
|
Virtual team? |
members are geographicallyseparated and they seldom if ever meet face to face, most communication relayon pc and telecommunication. |
|
|
What are some guidelines for a team? |
1. emphasize common interest and value 2. encourage and facilitate social interaction 3. increase incentives for mutual cooperation |
