Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
11 Cards in this Set
- Front
- Back
|
What page in the Customer Service Guide does the returns section begin? |
103 |
|
|
Returns for unworn merchandise will be accepted within how many days? |
30 |
|
|
Easy Spirit Retail/Outlet All online purchases can be returned to both retail and outlet locations. True or False |
TRUE |
|
|
NineWest Retail/Outlet Return Policy Online orders cannot be returned to Nine West Retail Stores |
False |
|
|
Customers can return any package with our pre-paid return label to any _______ location. |
Post Office |
|
|
If the customer chooses to do an exchange order we can _________________ the return shipping chose of the unwanted item and the costo fo shipping her new order. |
Waive |
|
|
How many return options are there |
3 |
|
|
How many weeks should we advise the caller that their return will take to process? |
2 |
|
|
Retail locations are unable to accept returns where the original purchase was made at __________________________. |
A Nine West outlet store or department store |
|
|
Easy Spirit __________ stores will gladly accept online purchases. |
Outlet |
|
|
What should we advise a caller when returning an item to hold on to? |
return tracking information |
