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59 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Name of studied communication model? |
Circular transactional communication process/Circular transactional model |
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Elements of the circular transactional model |
Referent Sender Receiver Message Channels Context Feedback Interpersonal variables |
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Complementary role relationships |
One person holds an elevated position over the other person E.g. a nurse provides medication education to a patient |
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Symmetrical role relationships |
Members of the relationship are equal |
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Referent |
Motivates one person to communicate with another. Can be a sight, sound, sensation, perception, idea, etc. |
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Sender |
The person who encodes and delivers a message, which acts as a referent to the receiver |
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Receiver |
The person who decodes the message |
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Message |
Content of the communication, both verbal and nonverbal |
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Channels |
Means of sending and receiving messages through visual, auditory, and tactile senses |
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Feedback |
The message the sender receivers from the receiver |
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Interpersonal variables |
Factors within the sender and receiver that affect communication |
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Context/Environment |
The setting for the sender-receiver interaction |
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Levels of communication |
Intrapersonal Interpersonal Transpersonal Small group Public Electronic Interdisciplinary |
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Intrapersonal |
One's inner communication or "self talk" |
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Interpersonal |
One on one communication |
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Transpersonal |
Caring interaction that occurs within a person's spiritual domain |
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Small group |
Goal oriented communication that occurs when a small group of people meet |
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Public |
Interaction with an audience |
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Electronic |
The use of technology to create a ongoing relationship with patient and their healthcare team |
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Interdisciplinary |
Communication between patient, family, and all healthcare personnel involved in providing care E.g. discharge planning meetings,b ethical decision making, etc |
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Territoriality |
A person's need to defend their personal space |
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Zones of personal space |
Intimate Personal Social/consultative Public |
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Intimate zone |
0-8 inches |
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Personal zone |
18 inches - 4 feet |
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Social-consultative zone |
9-12 feet |
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Public zone |
12+ feet |
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Zones of touch |
Social Consent Vulnerable Intimate |
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Social zone |
Hands, arms, shoulders, back Permission not needed |
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Consent zone |
Mouth, wrist, feet Permission needed |
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Vulnerable zone |
Face, neck, front of body Permission and special care required |
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Intimate zone |
Genitalia, rectum Permission and great sensitivity required |
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Denotative meaning |
The meaning behind language that most individuals who share that language would understand |
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Connotative meaning |
The interpretation of the meaning of words |
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Intonation |
Tone of voice |
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Acronym for effective therapeutic nonverbal communication |
SOLER |
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SOLER |
Sit facing the person Open posture Lean towards the person Eye contact Relax |
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Phases of a helping relationship |
Pre-interaction Orientation Working Termination |
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Pre-interaction phase |
Occurs before meeting a patient Involves planning time and appropriate location, reviewing medical history, talking to other caregivers, etc. |
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Orientation phase |
Occurs when the nurse and patient meet and get to know one another |
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Working phase |
Occurs while nurse and patient work together to solve problems and accomplish goals |
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Termination phase |
Occurs during the ending of the relationship |
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Continuity of care |
Collaboration with other healthcare professions to develop a plan of care |
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Levels of patient communication |
First - Fourth Level |
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First Level Communication |
Cliche conversation |
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Second level communication |
Objective fact reporting |
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Third level communication |
Sharing personal thoughts, ideas, and judgements |
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Fourth level communication |
Sharing of fears, hopes, and personal feelings |
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Metacommunication |
All factors that influence communication |
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Motivational Interviewing (MI) |
An interview technique in which the nurse tries to understand the patient's motivations and values using an empathetic and active listening approach. This is done with the intention of changing their behavior by evoking change talk. |
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Technique used to communicate critical information |
SBAR |
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SBAR |
Situation Background Assessment Recommendation |
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Assertiveness |
Expressing feelings and ideas without judging or hurting others |
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Technique developed for healthcare workers to communicate with patients and families while focusing on patient service |
AIDET |
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AIDET |
Acknowledge Introduce Duration Explain Thank you |
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Nursing Process |
Assessment Nursing diagnosis Planning Implementation Evaluation |
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Therapeutic communication |
Specific responses that encourage the expression of feelings and ideas and convey acceptance and respect |
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Active listening |
Being attentive to what a patient is saying verbally and nonverbally |
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Examples of therapeutic communication techniques |
Active listening Sharing observations Sharing empathy Sharing hope Sharing humor Using silence Providing information Clarifying Focusing Paraphrasing Validation Asking relevant questions Summarizing Self disclosure Confrontation |
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Nontherapeutic communication techniques |
Asking personal questions Giving personal opinion s Changing the subject Automatic responses False reassurance Sympathy Asking for explanations ("why?") Approval or disapproval Defensive responses Passive or aggressive responses Arguing |
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