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15 Cards in this Set
- Front
- Back
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Attentive Listening
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Listening actively, using all senses, as opposed to listening passively with just the ear
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Congruent Communication
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The verbal & nonverbal aspects of the message match
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Decode
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To relate the message perceived to the receiver's storehouse of knowledge & experience and sort out the meaning of the message
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Elderspeak
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Speech style similar to baby talk; gives the message of dependence and incompetence to older adults
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Empathy
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The ability to discriminate what the other person's world is like and to communicate to the other this understanding in a way that shows that the helper understands the client's feelings and the behavior and experience underlying these feelings
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Encoding
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Involves the selection of specific signs or symbols (codes) to transmit the message, such as which language & words to use, how to arrange the words, and what tone of voice and gestures to use
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Feedback
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The response or message that the receiver returns to the sender during communication
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Group
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Two or more people with shared purposes and goals
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Group Dynamics
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Forces that determine the behavior of the group and relationships among the group members
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Helping Relationships
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The nurse-client relationship
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Personal Space
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The distance people prefer in interactions:
Intimate = touching - 1 1/2 Personal = 1 1/2 to 4 feet Social = 4-12 feet Public 12-15 feet |
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Process Recording
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The verbatim (word-for-word) account of a conversation
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Proxemics
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The study of distance between people in their interactions
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Territoriality
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A concept of the space and things that individuals consider their own
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Therapeutic Communication
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An interaction process between nurse and client that helps the client overcome temporary stress, to get along with other people, to adjust to the unalterable, and to overcome psychologic blocks that stand in the way of self-realization.
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