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35 Cards in this Set
- Front
- Back
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Uses silence.
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Uses silence.
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acknowledges the patient or what he does.
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Gives recognition
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makes one's self available.
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Offers self
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Giving broad openings.
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Giving broad openings.
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__ the main idea expressed by the patient.
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Restates
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directs back to the patient his questions, feelings, and ideas.
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Reflects
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gives the patient the facts he needs.
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Gives information
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encourages further description of feelings/ideas.
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Explores
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seeks to make clear that which is vague.
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Asks for clarification
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offers for consideration that which is real.
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Presents reality
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Indicates __ of what the patient says.
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understanding
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asks the patient to evaluate the situation.
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Encourages evaluation
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checks her ideas with the patient.
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Validates assumptions
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voices what the patient has hinted at or suggested.
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Verbalizes the implied
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Observes nonverbal clues and __ what is perceived.
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verbalizes
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To show that you are interested.
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encouraging
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To be sure you understand.
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clarifying
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To get more information.
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clarifying
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To help the other person see other points of view.
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clarifying
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To show that you are really listening and understanding what he or she is saying.
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restating
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To check whether you get his meaning and have the correct interpretation.
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restating
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To show you are listening and understanding.
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reflecting
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To show you understand how he feels.
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reflecting
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To help him develop and evaluate his thoughts and feelings.
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reflecting
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To review progress.
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summarizing
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To pull the important ideas and facts together.
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summarizing
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To establish a basis for further talks.
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summarizing
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To give the person time to think.
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silence
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To encourage verbalization.
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silence
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To observe any non-verbal cues.
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silence
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To plan comments and assess her own and patient's anxiety level.
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silence
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To achieve information.
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use of questions
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To clarify ideas.
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use of questions
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To describe, elaborate patient's thoughts and feelings.
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use of questions
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To establish an atmosphere of two-way communication.
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use of questions
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