Nursing 1 - 20110313 - Therapeutic And Non-Therapeutic Communications Cais

Front 1

All this must be upsetting to you

Back 1

acknowledging feelings

Front 2

Are you feeling better now?

Back 2

validating

Front 3

Are you feeling more relaxed now

Back 3

validating

Front 4

Assemble own thoughts

Back 4

silence

Front 5

Check with patient to see if patient needs are/not met

Back 5

validating

Front 6

Give patient opportunity to reflect

Back 6

silence

Front 7

Go home.

Back 7

selective reflecting

Front 8

Go on

Back 8

general lead

Front 9

Hasn’t the weather been wonderful

Back 9

stereotyped comment

Front 10

Have you been keeping out of trouble?

Back 10

stereotyped comment

Front 11

Hmm.

Back 11

general lead

Front 12

How are you doing today

Back 12

stereotyped comment

Front 13

I don’t understand what you mean

Back 13

clarifying

Front 14

I’m not sure I follow what you mean.

Back 14

clarifying

Front 15

Is there something bothering you?

Back 15

broad opening

Front 16

It must be upsetting to feel …

Back 16

verbalizing implied

Front 17

Most people learn to live with it, you shouldn’t have any trouble.

Back 17

belittling

Front 18

Mrs. Karpinski, I’m not sure I follow what you mean.

Back 18

clarifying

Front 19

Observe patient for nonverbal cues

Back 19

silence

Front 20

Oh, by the way, that reminds me…

Back 20

changing the subject

Front 21

Oh?

Back 21

general lead

Front 22

Remains silent.

Back 22

silence

Front 23

Slow pace of conversation

Back 23

silence

Front 24

So how are you doing today Mr. Borum?

Back 24

broad opening

Front 25

That’s a good attitude. It doesn’t really do any good to worry about things …

Back 25

approval

Front 26

That’s a good attitude. That’s the thing to do.

Back 26

approval

Front 27

That’s not true. You are wrong.

Back 27

disagree

Front 28

That’s the wrong attitude.

Back 28

disapproval

Front 29

The staff is very efficient. We are just as good as any hospital.

Back 29

defending

Front 30

This disease can only be spread through sexual contact.

Back 30

giving info

Front 31

Why do you want to be alone this morning? Why is this so hard for you to take?

Back 31

requesting info

Front 32

Yes

Back 32

general lead - show understanding

Front 33

You can’t go home because you have AIDs

Back 33

reflecting

Front 34

You can’t sleep here.

Back 34

reflecting

Front 35

You don’t need to worry. Everything will be alright.

Back 35

reassuring cliché

Front 36

You don’t seem like your usual self today. You seem upset.

Back 36

sharing observation

Front 37

You feel

Back 37

verbalizing implied

Front 38

You haven’t gone for a couple of days.

Back 38

selective reflecting

Front 39

You really shouldn’t feel that way.

Back 39

disapproval

Front 40

You seem to be restless tonight. You often have trouble getting sleep?

Back 40

sharing observation - broad opening

Front 41

You seem to be upset.

Back 41

sharing observation

Front 42

You seem upset. Do you want to talk about it?

Back 42

sharing observation - broad opening

Front 43

You seem upset. Emotional/Physical state

Back 43

sharing observation

Front 44

You should…

Back 44

advice

Front 45

You think they’ll get the disease from you

Back 45

verbalizing implied

Front 46

You’re afraid that if…

Back 46

verbalizing implied

Front 47

You’re doing just fine.

Back 47

reassuring cliché

Front 48

You’re right being in the hospital makes people nervous is an example of …

Back 48

agree

Front 49

You’re worried because… Slightly rephrased

Back 49

reflecting

Front 50

Your brother died from a heart catheterization

Back 50

reflecting