Nurs 112 Therapeutic Communication

Front 1

examine the essential elements of the communication process

Back 1

Sender (encoder) -> Channel (message) -> Reciever (decoder) -> Feedback (interpretation of message) *most important part

Front 2

What are the two modes of communication?

Back 2

Verbal and nonverbal

Front 3

Define the two modes of communication.

Back 3

Verbal->attitudes, thoughts, and feelings communicated through spoken or written word
Non- Verbal-> transmission of messages without the use of words
*verbal and non-verbal communication must match

Front 4

What are the six universal facial expressions?

Back 4

Fear, Happiness, Sadness, Anger, Disgust, Surprise

Front 5

What are the levels of communication?

Back 5

Cliche Conversation, Reporting the facts, Sharing personal ideas and judgements, Sharing Feelings, Peak communication

Front 6

What is involved on this level of communication-cliche conversation?

Back 6

exchange of social pleasantries, good way to start a conversation, least amount of conversation, starts development of trust, doesn't require much thought. not very personal

Front 7

What is involved on this level of communication- reporting facts?

Back 7

state facts, ask questions, trust begins to develop
ie I am your student nurse

Front 8

What is involved on this level of communication-sharing personal ideas and judgements?

Back 8

start getting to know eachother, some trust has began to develop, star sharing some info about yourself, client starts to open up, only after some trust has developed will this level be reached

Front 9

What is involved on this level of communication- sharing feelings?

Back 9

talk about about their feelings and opinions, able to ask more personal questions, rapport has been established, trust has been established, most students remain in this stage

Front 10

What is involved on this level of communication-peak communication?

Back 10

start to develop a personal reletionship, feels like u got through to the patient, sense of oneness between two people, lasts for shourt periods of time, few students achieve this

Front 11

Discuss techniques that faciliate communication.

Back 11

give recognition (use clients name), offering self (make ur self available), acknowledge feelings(let them express their feelings), giving information (make make facts available for patient)

Front 12

What therapuetic technique gives the patient time to collect their thoughts, helps an emotional client collect their thoughts, watch for n on-verbal cues?

Back 12

Silence

Front 13

What therapuetic technique is used when you call the client by thier last name?

Back 13

Giving Recognition

Front 14

What therapuetic technique is used when making yourself available?

Back 14

offering self

Front 15

What therapuetic technique is used when you encourage the client to talk, used to begin a conversation, more than a one word answer?

Back 15

Broad openings

Front 16

What therapuetic technique is used when you want the client to know you want them to con tinue? i.e. uhuh, yes, go on

Back 16

General leads

Front 17

What therapuetic technique is used when you make the facts available for the patient?

Back 17

Giving information

Front 18

What therapuetic technique is used when you verbalize what see to the patient?

Back 18

Making observation

Front 19

What therapuetic technique is used when you repeat what the client has said or rehrase the statement?

Back 19

reflecting/restating

Front 20

What therapuetic technique is used when you tell a confused patient the truth, voicing some doubt as to the reality when the perception is distorted?

Back 20

Presenting reality

Front 21

What non-therapeutic technique is used with cliches and automatic resposes?

Back 21

False reassurance

Front 22

What non-therapeutic technique is used when you voice your opinion as a person not as a nurse?

Back 22

giving disapproval/approval

Front 23

What non-therapeutic technique is used when you disagree with what the client as said?

Back 23

rejecting

Front 24

What non-therapeutic technique is used when you ask too many questions and the patient feels used?

Back 24

Probing

Front 25

What non-therapeutic technique is used when asking "why" questions that requests an explanation?

Back 25

Challenging

Front 26

What non-therapeutic technique is used when you resond to the critism defensively?

Back 26

Defending

Front 27

What non-therapeutic technique is used when denying uniqueness or importance of client's feelings?

Back 27

Belittling

Front 28

What are the interviewing guidelines?

Back 28

provide privacy, sit comfortably(eye level), address client by name, explain purpose of interview, focus on person, not disease, avoid over or underloading, patient must be inappropriate mood, language must be understood, ask about major problems, follow up on responses

Front 29

how do you communicate with an older adult client?

Back 29

inform client of things to come and always repeat the information

Front 30

How do you communicate with confused patients?

Back 30

present reality by expressing uncertainty, give careful explanations, don't disagree or disapprove

Front 31

What is communication?

Back 31

interchange of information, thoughts, or opinions. Process of sharing or transmitting thoughts and feelings. Includes verbal and non-verbal.

Front 32

What is the most important step in the process of communication?

Back 32

Feedback- u need to make sure that they understand and ask for feedback