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71 Cards in this Set
- Front
- Back
|
What is the breakdown of our one-on-one communication?
What study is this? |
55%
BODY
LANGUAGE
38% VOICE (TONE‐PITCH‐PAUSE) 7% WORDS Mehrabian Study |
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What is the nature of non-verbal communication?
|
- It
is
ambiguous /
must
be
viewed
in
context.
- It is continuous / always communicates. - It is multi‐channeled - It is highly believable. - It is usually unconscious. - It is primarily relational. - It may be culture‐bound / cross‐cultural |
|
|
What is the function of non-verbal behavior?
|
-It
may
supplement
words
(accent,
repeat,
replace,
complement
or
substitute
for
them)
- It may modify words (contradict) - It may regulate the flow of verbal interaction |
|
|
Body motion is a way to do what?
What is it also known as? |
Indicate attitudes and convey feelings
Kinesic Behavior |
|
|
What are the types of Body Motion?
|
Eye
contact
Facial expressions Gestures Posture |
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What provides the facial expression of Happiness?
|
Eyes/Lower
Face
|
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What provides the facial expression of Sadness?
|
Eyes
|
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What provides the facial expression of Surprise?
|
Eyes/Lower
Face
|
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What provides the facial expression of Fear?
|
Eyes
|
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What provides the facial expression of Anger?
|
Lower
Face/Eye
Brows
|
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What provides the facial expression of Disgust?
|
Lower
Face
|
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|
Emblems
|
Supplement
or
replace
words
|
|
|
Illustrators
|
Accent
or
emphasize
|
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|
Affect
Displays
|
Pronounced
physical
sensations
|
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|
Regulators
|
Cues
that
control
the
flow
|
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|
Adaptors
|
Efforts
to
satisfy
personal
needs
|
|
|
What are the vocal
components
of
speech
apart
from
verbal
content
?
|
Paralanguage (vocalics)
|
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|
What are some examples of vocalics?
|
Pitch
Quality --> Resonance --> Articulation Rate or Tempo Volume Rhythm |
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What are metamessages?
|
Communicates
Attitudes
and
Feelings
|
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|
What is the purpose of Metamessages?
|
To
say
covertly
what
you're
afraid
to
say directly |
|
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What do verbal modifiers do to metamessages?
|
Words
that
add
nuances
of
meaning
|
|
|
How does pitch or rhythm affect metamessages?
|
EMPHASIS
controls
meaning
|
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Coping with metamessages requires what?
|
Awareness
Response |
|
|
What are three forms of self-presentational communication?
|
Artifactual
Communication
(what you have got to show off)
Haptics (Touch) Chronemics (how we structure and use time) |
|
|
How do you communicate through management of the personal environment?
|
Space
-->Territoriality Cultural Considerations Temperature Lighting Color |
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What are Proxemics?
|
Management
of
Informal
Space
|
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|
What are the distance that you have to be aware of in Proxemics?
|
- Intimate
distance
(18")
- Personal distance (1.5 - 4') - Social distance (4 - 12') - Public distance (12 - 20') |
|
|
Fearful
people's body language?
|
‐
Are
frozen
with
terror
|
|
|
Confident
people body language?
|
–
Are
swollen
with
pride
|
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|
Angry
people body language?
|
‐
Tremble
with
rage
|
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|
Determined
people body language?
|
‐
Grit
their
teeth
|
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|
Belligerent
people body language?
|
‐
Bare
their
teeth
|
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|
Control
people body language?
|
‐
Keep
a
stiff
upper
lip
|
|
|
Reserved
people body language?
|
‐
Seem
standoffish
|
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|
Shameful
people body language?
|
‐
Flush
with
embarrassment
|
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|
People
scratch
their
heads
in
_____.
|
Puzzlement
|
|
|
Touch
their
noses
in _____
.
|
Doubt
|
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|
Rub
their
necks
in
anger
or
_____.
|
Frustration
|
|
|
Tug
on
their
ears
when
_____.
|
They
want
to
interrupt
|
|
|
Wring
their
hands
in _____
.
|
Grief
|
|
|
Rub
their
hands
in
_____.
|
Anticipation
|
|
|
Put
their
hands
on
their
knees
to
indicate _____.
|
Readiness
|
|
|
Put
their
hands
on
their
hips
to
indicate _____.
|
Impatience
|
|
|
Lock
their
hands
behind
their
head
as
a
statement
of
_____.
|
Superiority
|
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|
Stick
their
hands
in
their
pockets
to
hide
their
_____.
|
Meaning
|
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|
Clench
their
fists
as
a
sign
of
_____.
|
Anger
or
Tension
|
|
|
Extend
their
arms
in
front
with
palms
up
to
indicate
_____.
|
Sincerity
|
|
|
Shrug
their
shoulders
to
say
_____
|
"How
should
I
know?”
|
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|
Cross
their
arms
in
front
of
their
chest
when
feeling
_____
or unwilling to communicate openly. |
Defensive
|
|
|
Leaning
forward
suggests
_____.
|
Openness
and
Interest
|
|
|
Leaning
away
suggests _____
.
|
Lack
of
interest
or
defensiveness
|
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|
A
tense
rigid
posture
can
be
a
sign
of
_____.
|
Defensiveness
|
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|
A
relaxed
posture
indicates
_____.
|
Openness
|
|
|
Rapid
breathing
can
be
associated
with
_____.
|
Excitement,
fear,
irritability,
joy,
anxiety
|
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|
Holding
one's
breath
with
short
gasps
for
air
is
a
sign
of _____. |
Anxiety
or
built‐up
tension
|
|
|
Shallow
breathing
in
the
chest
indicates _____.
|
Thinking
that
is
cut
off
from
feelings
|
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|
We
lift
our
eyebrows
for
_____.
|
Disbelief
|
|
|
We
rub
our
noses
for
_____.
|
Puzzlement
|
|
|
We
clasp
our
arms
to
isolate ourselves
or
to ______.
|
Protect
Ourselves
|
|
|
We
shrug
our
shoulders
for _____
.
|
Indifference
|
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|
We
wink
one
eye
for
_____.
|
Intimacy
|
|
|
We
tap
our
fingers
for
_____.
|
Impatience
|
|
|
We
slap
our
foreheads
for
_____.
|
Forgetfulness
|
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|
We ______
when
happy.
|
Smile
|
|
|
We
frown
and
cross
our
arms
when _____.
|
Mad
|
|
|
Drumming
fingers
and
explosive
sighs
say _____.
|
"I'm
impatient"
|
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|
Silence
and
a
closed
stance
says
_____.
|
"I
don't
want
to
talk
about
it"
|
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|
Use
their
arms
and
hands
to
create
nonverbal
emblems
that
translate
directly
into
words
or
phrases
such
as
_____.
|
“Peace”
or
“Up
yours”
|
|
|
Sit
with
their
legs
uncrossed
and
slightly
apart
to
_____.
|
Communicate
openness
|
|
|
Straddle
a
chair
to
indicate
______.
|
Dominance
|
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|
Put
one
leg
over
the
arm
of
a
chair
to
suggest _____
.
|
Indifference
|
