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10 Cards in this Set

  • Front
  • Back
According to the book, this is not a luxury but a necessity if companies are to participate in the global and electronic marketplaces by offering high-quality products and services.
A)Human resource management.
B)Training.
C)Innovation.
D)Mergers and acquisitions.
The following are characteristics of an effective manager EXCEPT:
A)planning, organizing.
B)leading, controlling.
C)good communicators that help employees develop.
D)rely on an autocratic leadership style.
The core value of this quality standard is that quality is designed into a product or service so that errors are prevented from occurring rather than being detected and spotted. Identify the quality standard.
A)Malcolm Baldrige National Quality Award
B)Six Sigma process.
C)Total Quality Management.
D)ISO 10015.
The following are all new sets of skills that managers and employees need to be trained about to successfully manage a diverse work force, EXCEPT:
A)training managers to recognize and respond to monetary differences.
B)providing performance feedback that is free of values and stereotypes based on gender, ethnicity, or physical handicap.
C)Creating a work environment that allows employees of all backgrounds to be creative and innovative.
D)Coaching, training, and developing employees of different ages, educational backgrounds, ethnicities, physical abilities, and races.
The following are all the specific human resource management practices that need to support the new technology and work designs such as work teams, EXCEPT:
A)Ongoing training is emphasized and rewarded.
B)rewards and compensation are linked to company performance.
C)employees participate in planning changes in equipment, layout and work methods.
D)employees are expected to work with the new employees or team members that have been chosen for them.
If companies do not adhere to specific negotiation techniques, their ability to sell their product or service to vendors, suppliers, or customers will be restricted.
A)True
B)False
By 2014 the work force is projected to be 80 percent white, 12 percent African American, 16 percent Hispanic origin, and 8 percent Asian and other ethnic or cultural groups.
A)True
B)False
The Internet is a global collection of computer networks that allow users to exchange data and information.
A)True
B)False
Training expenditures as a percentage of payroll are highest in Japan (3.8 percent) and lowest in Asia (1.8 percent).
A)True
B)False
The reporting relationships between human resource management and training function varies across companies
A)True
B)False