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17 Cards in this Set
- Front
- Back
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Cause of organizational changd |
Environmental change |
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Environmental change effects on organizational change |
-environmental occurs continuously -organizational is abrupt and adjusts to the environment after the environment has changed |
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Need for change requires |
-monitoring the environment -assessing that information -developing plans for adjusting -implementation |
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Unfreezing |
Getting ready for change |
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Refreezing |
After implementation of change has taken place |
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Re-engineering |
-fresh conceptualization -recasting organization mission -cannot be a continual process |
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Total quality management (TQM) |
-work group formulates and implements change -provides job enrichment for involved employees |
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Stages of organizational change |
-awareness -diagnosis -formulation -implementation -evaluation -power sharing |
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Buy-in |
When employees can make contributions to implementation they accept change because they understand it best |
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Change agent |
3rd party that mediates interests of management and employees |
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Insufficient resources for change |
Can cause greater likelihood of failure |
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What is employee engagement? |
Motivation + satisfaction + commitment to organization = discretionary effort |
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History of employee engagement |
-1810-1920: scientific management -1950-80: employee motivation and satisfaction (theories) -1990-present: employee engagement and retention |
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Gallop Q12 |
-basic needs -management support -teamwork -growth
Employees are rated as engaged, not engaged or actively disengaged |
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AON Hewitt |
Say, stay, strive |
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Tower Watson |
-do employees put in discretionary effort? -does their work experience give them a sense of well-being? -does the environment support productivity? |
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Drivers of engagement |
-opportunity to grow -clarity of expectations -meaningfulness -self efficacy -variety and autonomy - |
