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5 Cards in this Set
- Front
- Back
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Mission statement |
"NHC is committed to being the industry leader in customer and investor satisfaction." |
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Motto |
"Care is our Business" |
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Slogan |
"Caring in a Better Way, Day by Day" |
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Steps to service recovery |
1. Listen 2. Apologize 3. Fix the Concern 4. Follow-up |
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Steps to creating raving fans |
1. Decide what you want 2. Decide what the customer wants 3. And deliver plus 1% |
