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10 Cards in this Set

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99.999%
On the Public Switched Telephone Network, the availability target is usually __________.
jitter
is variation in latency between successive packets; makes voice and music speed up and slow down over milliseconds
Why is jitter a problem?
usually in music and video; you see pauses between things due to change in latency in the system due to networking issues and the system response
application response time
equals two-way networking latency plus contributions to delay from the two hosts and the two applications problems; contributes to jitter; not purely a network matter
user experiences
To control application response time, networking,
server, and application people must work
together to improve ____________.
Service Level Agreements (SLA)
◦ Guarantees for performance
◦ Increasingly demanded by users
◦ Penalties if the network does not meet its QoS metric guarantees; cannot be met 100% of the time
SLA for Jitter
no higher than 2% variation in packet arrival time 99% of the time
SLA for Latency
no higher than 125 ms 99% of the time
SLA for Availability
no lower than 99.99% (does not include percentage of time)
worst-case scenario; minimum to be tolerated
SLAs specify