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10 Cards in this Set
- Front
- Back
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Sargent Tuckman is tasked to lead a team in identifying efficient ways of doing engine swaps. Though most of the team members already know each other, he starts the first meeting by asking each member to introduce themselves. Then, Tuckman states the team's objective and opens it up for discussion. During the discussion, several people have disagreements. One member says, "I think the real issue is with the location." Another member responds, "That's not the issue! There are too many layers of inspections." Tuckman lets it go on for a little while and then refocuses the group on the objective. After several minutes of discussion, the team identifies the problem area and then develops a plan to swap engines more efficiently.This scenario BEST illustrates Sargent Tuckman's understanding of the blank impact on team success.
a. Five C's of a team and their b. stages of team development and their c. P.E.P. Cycle and its |
b. This answer is CORRECT. According to the Team Building chapter, stages of team development are known as the Forming, Storming, Norming, Performing, and Adjourning. It helps determine the progress of the team's development by identifying typical events that occur during each stage and how to properly manage them. In the scenario, there are indications of the work group going through those stages (Forming: introductions and team objective; Storming: disagreements; Norming: when Tuckman refocuses the group; Performing: identifies the problem and develops a plan.) and Tuckman is helping the team move along in those stages to ensure team success. |
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Since Sargent Bair is good at connecting and negotiating with all types of people, he was charged with improving the unit's performance evaluation process. To help with the task, he selects unit members who are good at viewing problems from different perspectives and who are able to review solutions rationally. He also selects other members who are not inclined to let rules and boundaries discourage them. Sargent Bair's understanding of blank will MOST LIKELY blank team success. a. team dynamics; enhance b. team dynamics; degrade c. team roles; enhance d. team roles; degrade |
c. This answer is CORRECT. According to the Team Building chapter, there are roles that people find most comfortable fulfilling based on their most natural thought processes and behavioral tendencies. Sargent Bair used his understanding of team roles to pick creators, refiners, and advancers to give his team the best chance for success. Because Sargent Bair used his understanding of team roles to build his team, this will most likely enhance team success. |
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Sargent Johnson, section NCOIC, noticed A1C Carney seems irritable and to himself. Concerned, she brought him into the office and said, "A1C Carney, you are usually enthusiastic, but lately you look like you don't want to be here. What's wrong?" Because of the respect he has for her, so he decides to open up and says, "My son has rashes all over his body and has been seen several times at the base clinic, but he is not getting any better." Johnson said, "I can understand how that could be frustrating. If you're not getting adequate care, there is an agency at the clinic that can help you. As matter of fact, I know someone in the patient advocacy office. Let me give him a call and see what he could do for you." Few days later, Carney's son had an appointment with a specialist and the problem was resolved.This scenario BEST illustrates use of the blank and its impact on NCO effectiveness. a. connection power b. referent power c. information power |
a. This answer is CORRECT. According to the Leader Influence chapter, connection power is the perception of the leader's association with people of influence inside or outside of the organization. This was achieved by Johnson using her connection with the individual at the patient advocacy office to help Carney. This scenario best illustrates Johnson using her connection power and its impact on the NCO effectiveness. |
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Sargent Caskey is the Cost Center Manager for an organization. She is very knowledgeable about finance and ensures the organization has the funding required for operation. However, she has an assignment and is training her replacement Sargent Griggs. At a training session, Caskey said, "Sergeant Griggs, it's that time of the year when we have to submit a document of how we are going to spend the upcoming fiscal year funding. To do that, we have to list and justify all needed items and services, and the cost. Additionally, we have to identify and justify items or services that can't be funded with the current budget." Because of her extensive knowledge and preparation, the organization was able to execute a strong budget and have the unfunded request on the top priority of the wing.This Scenario BEST illustrates how a well-developed blank can impact mission success. a. Financial Execution Plan b. Budget Execution Review c. Budget Process |
a. This answer is CORRECT. According to the Resource Stewardship chapter, a Financial Execution Plan is an Air Force product used to balance available funding while delivering goods and services to customers. A well-developed plan includes a prioritized list of known unfunded requirements with justification for each unfunded requirement and a spend plan that projects when and how funds will be spent throughout the fiscal year. The scenario depicts Caskey's understanding of importance of how a well-developed Financial Execution Plan can impact mission success. By training Griggs and developing a solid plan, the organization was prepared to execute the budget and postured for the unfunded request. |
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Sargent Brady is a team chief of an engine shop. He was just notified by his shop chief, Master Sargent Thomas that they are projected to receive six more aircraft within a year. Brady states, "Sergeant Thomas, I can't see how we're going to support six more aircraft. We already have to work additional hours to support the aircraft we have now." Thomas replied, "I share your concern and voiced my opinion with the squadron superintendent, but he replied he has confidence that we can work it out."The mission of this squadron will MOST LIKELY: a. succeed due to refocusing of Performance Management b. fail due to lack of Requirement Determination c. sustain due to Program Allocation and Control |
b. This answer is CORRECT: According to the Resource Stewardship chapter, Requirement Determination is a competency that centers on the Authorization Change Request (ACR) which is a multi-purpose instrument used to propose adjustments to a Unit Manpower Document. ACRs are commonly used to request increases, decreases, or realignments of manpower requirements and/or to change attributes on the UMD. There is no evidence in the scenario that the squadron superintendent is requesting a manpower increase to support the additional aircraft. Without this request, the mission of the squadron will suffer. |
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TSgt Bell completed the NCOA about a year ago and constantly applies the lesson principles he learned. He ensures the Airmen are trained and understand their responsibility as a technician. With a clear understanding of their job, they have been excelling in their work. At the last roll call, Bell presented one of the Airmen with an award for excellence. However, some of the Airmen were little disappointed that they didn't win.TSgt Bell's blank will MOST LIKELY blank subordinate effectiveness. a. use of system and personal rewards; increase b. use of system and supervisory rewards; increase c. lack of supervisory and personal rewards; decrease d. lack of supervisory and system rewards; decrease |
b. This answer is CORRECT. According to the Leader Influence chapter, system level rewards are things the organization provides for being a member such as training which is identified in the scenario. Additionally, supervisory rewards are given to those who go beyond the standard such as Bell presenting an Airman with an award for excellence. The efforts of Bell will most likely increase subordinate effectiveness. |
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Sargent Smith leads a unit whose ability to gather intelligence and conduct its mission was being hampered by resistance from the local villagers. Smith met with the village leaders to explain his concern. One of the elders said, "The villagers are poor and in need of food and medicine, and your patrols disrupt their ability to work." Smith responded, "I can help with food and medical care. However, the patrols must continue." The elder replied, "It may help to reduce the disruption to work if we knew your patrol times." Smith replied, "Due to security reasons, I cannot give you that information." The elder said, "The villagers can help gather intelligence and share their knowledge of the terrain." Smith agreed, "That information could help us minimize disruptions to the villager's daily routine." After a couple of weeks, Smith noticed that resistance from the villagers had faded and his unit was able to conduct its mission more efficiently.This scenario BEST illustrates understanding of the blank style of negotiation and the impact on mission effectiveness. a. Cooperate b. Insist c. Settle |
a. This answer is CORRECT. According to the Negotiation chapter, cooperating is a negotiation style that involves an attempt to satisfy the concerns of all sides through honest discussion. In the scenario, cooperation took place because both parties won (e.g. Smith was able to gather intelligence and conduct his patrols and the villagers received food and medical care with less interruption to their daily routine). |
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The Munitions Operation Flight Chief called a meeting with the section chiefs to discuss a manning swap to cross utilize members of the flight and to increase their breadth of experience in their career field. Sargent Thomas, section chief of Maintenance, is concerned because he had just finished training his Airmen and does not want to lose them. On the other hand, Master Sargent Lewis, section chief of Support, was glad because he wants to get rid of some slackers and acquire better workers. During the meeting, the Flight Chief was surprised by the section chiefs' responses and how they held firm on their positions. The heated discussions quickly became unproductive.The Flight Chief's blank will MOST LIKELY have a blank impact on NCO effectiveness. a. use of the negotiation styles, positive b. failure to use the negotiation styles, negative c. failure to understand readiness and ripeness; negative d. understanding of readiness and ripeness; positive |
c. This answer is CORRECT. According to the Negotiations chapter, Negotiation readiness is defined as the capacity of parties to decide it is in their best interest to negotiate an agreement rather than to continue to dispute. Negotiation Ripeness refers to the timing of negotiations. Timing is critical to successful negotiations. The flight chief failed to understand ripeness and readiness as evidenced by his surprise at the section chiefs' responses and how they held firm on their positions which further indicates the situation was neither ready nor ripe for negotiations. Overall, the Flight Chiefs' actions will have a negative impact on his effectiveness. |
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Sargent Smith is preparing to conduct a performance counseling session with A1C Green for being late to roll call. Smith had verbally counseled him twice before for the similar behavior. When Green arrived, he sat him down and told him how valuable he was to the squadron and appreciated his work. However, he told him that being late to roll call is unacceptable and gave him a stern warning and dismissed him. A week later, Green arrived late for roll call again and missed the mission briefing.Smith's actions concerning A1C Green BEST illustrate ineffective use of blank and its negative impact on his effectiveness. a. punishment b. imposed discipline c. progressive discipline |
c. This answer is CORRECT. According to the Discipline chapter, supervisors should take the least amount of action necessary to correct behavior and then progress up from there. Smith is not using the Progressive Discipline Process effectively; rather than use progressive discipline (i.e. LOC then LOA then LOR), he continues with verbal counseling for the same infraction which has not been effective. |
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Sargent Marble, the base dining facility NCOIC, believes that the dining facility personnel are here to support and provide a good quality of life for Airmen. She expects the dining facility to operate in flexible, efficient, and customer oriented way. TSgt Marble met with her dining facility Airmen and like a good supervisor, established rapport with them. She did not discuss much of her expectations because she thought doing the right thing and maintaining standards are common knowledge in the Air Force. They are drilled into Airmen Basic Military Training and Technical school. Sargent Marble's use of blank will MOST LIKELY result in blank. a. task discipline; substandard performance by her Airmen b. task discipline; stellar performance by her Airmen c. prevention; substandard performance by her Airmen d. prevention; stellar performance by her Airmen |
c. This answer is CORRECT. According to the Discipline chapter, prevention is the first and most important step to prevent behaviors that are detrimental to personnel or productivity of a work center. Additionally, the supervisor must communicate standards and expectation clearly. Marble assumes the Airmen understand and does not communicate it to them, which will more than likely result in substandard performance. |
