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13 Cards in this Set
- Front
- Back
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chemical waste |
old cleaners and unused pharmaceuticals |
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auditory |
learning style, you might want to repeat and summarize the information |
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sympathy |
feeling sorry for a patient |
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OSHA |
entity that puts out safety standards for all businesses in the United States |
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PPE example |
gloves |
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character |
a person's values, attitudes, and behaviors |
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prejudice |
creates opinions based on information thats incorrect |
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SDS requirment |
keep info where employees can access them |
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channel |
calling in a prescription represents this part of the communication process |
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nonverbal communication |
crossing your arms while the patient speaks |
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telephone patient education |
by offering a short prerecorded message announcing office hours and changes |
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On the first day |
new medical assistants should be trained on office emergency policies and procedures |
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enunciation |
clearly articulating your words on the telephone |
