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13 Cards in this Set
- Front
- Back
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MyTab Training |
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Are existing customers eligible for the new MyTab options along with new customers? |
If they decide to keep their old Mytab boost this will be grandfathered – if they choose to participate in the new MyTab program, they can take advantage of all the new benefits and savings! Now they choose what they want – it’s that easy! |
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Describe 3 key benefits of the new MyTab Tab Program |
*Simplified process on MyTab Bonus Savings > Phone Savings combined with Freedom Bonus Savings! *Customer decides how much they want to pay each month which will help reduce their monthly “You pay” charge! *Customers are no longer controlled by the boost element through Freedom in increments of $5 in order to qualify for a handset! |
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What are the new definitions for the following terms? Phone Savings Bonus Savings You Pay/Freedom Pays MyTab charge Monthly MyTab Savings |
Phone Savings (NEW!) > Savings customer receives (Regular savings + Extra savings)
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List 3 differences between the old MyTab/MyTab boost program vs the new MyTab?
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*No more $5 increments being added to determine how much a customer pays each month (any amount they want!)
*Customer now has full control of how much they want to spend each month vs wireless provider controlling plan and capping offers *Less hassle for employees – no manual process or difficulty when explaining the breakdown, Now you just ask what they want and the system does the rest = Simplified! |
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Can a customer choose what their monthly reoccurring MyTab charge will be? True or False? |
True! The customer can choose to reduce their Monthly MyTab charges through a voluntary upfront payment. |
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How does the “Monthly MyTab Charge” and the MyTab Boost”differ from one another? |
The Monthly mytab charge offers better flexibility. Customers can now choose what they pay monthly for the device they want, whereas the “mytab boost” was billed monthly with pre-determined boosts of $5, $10, $15, $20, $25, etc...
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True or False? Customers pay interest on their device purchase when they choose a MyTab Option |
Answer: False No additional interest charges are added to a customer's account when choosing MyTab. They are essentially receiving an interest free loan to purchase their device with the MyTab program. |
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Laura has come in to activate a new line. She was told at a competitor's store, that in order to get an iPhone for $0 she needed to trade in a device. Can she get an iPhone for $0 at Freedom?
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Absolutely. Her monthly MyTab Charge would increase to cover the device balance over 24 months, and she can walk out paying nothing today. |
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What is the definition of “Freedom Pays?” |
Answer: The device subsidy that Freedom offers to the customer upon activation |
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What MyTab Box needs to remain highlighted/checked off in order to proceed with a MyTab activation?
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When activating a customer on an Enhanced MyTab, you must check off the "Accepted" box, in order to proceed with the activation
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What are the major changes with regards to the MyTab program?
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The MyTab program is basically the same as before. Except now we are offering customers more flexibility in how they pay for their device.
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Identify and explain what the boxes are on the Activation portal
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