Mts Pqs Domain 3 -Learning Management - Section E - Knowledge Management

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3.E1 Define “Knowledge Management”

Back 1

Ref: NPDCINST 5260.1

Knowledge Management is the integration of people and processes, enabled by technology that facilitates the exchange of operationally relevant information and expertise to increase organizational performance.

The practice of transferring, storing, identifying, and sharing knowledge.

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3.E2 Explain tacit and explicit knowledge

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Tacit knowledge is knowledge gathered through experience. It flows slowly through the organization, often person to person through interaction and shared experience. Tacit knowledge is transferred by storytelling, conversations, on-line discussions, and some aspects of formal training. The Navy uses NKO, the IPKN, On the job training, and even blogs to share this kind of information.

Explicit knowledge is knowledge that is documented, and can be shared with others. It flows quickly through the organization, often via networks and web portals. Explicit knowledge is delivered via training manuals, books, reports, and tutorials.

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3.E3 Define a Community of Practice. Define a Community of Interest

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Ref: NPDCINST 5260.1

A Community of Practice is a designated network of people that shares information and knowledge. The members share, collaborate, and learn from each other. They are held together by a defined goal or goals, and a desire to share experiences, insights, and best practices within a topic or discipline using shared norms or processes.

A Community of Interest is a community of people who share a common interest or passion, such as Navy Enlisted Ratings, or the various Officer designations. These
people exchange ideas and thoughts about the given passion, but know little about each other outside of this area.

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3.E4 Describe the benefits of a Community of Practice

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Ref: DON Metrics Guide

Improves the organization’s performance through increased effectiveness, productivity, quality, and innovation.

Increases the financial value of the organization by treating people’s knowledge as an asset similar to traditional assets like inventory and capital facilities.

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3.E5 Describe two ways to capture/share corporate knowledge

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Ref: NPDCINST 5260.1
NAVSEA CoP Practitioner’s Guide

Storytelling-The construction of fictional examples to illustrate a point can be used to effectively transfer knowledge.

Conducting Interviews-This is usually accomplished with Subject Matter Experts (SMEs), stakeholders, process performers, customers-anybody that can shed new light on a topic or issue-is an excellent method to gather knowledge for the community and its knowledgebase.

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3.E6 Explain the relationship between Knowledge Management and Information Technology

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Ref: Navy E-Learning KM Course-IPTR: Knowledge Distribution, Knowledge
Flow, and Organizational Performance (KM), Course Code NPGS-KM12-1

Information Technology is merely a tool. Technology gives us the potential to better use, store, and share our information with each other. But knowledge resides in people who use information, not in the containers that store it. It is the knowledge that helps us succeed and do our jobs better, smarter, and faster. Knowledge resides within a person and then is passed along to Information Technology to better improve the processes.

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3.E7 Define the following terms commonly used by Knowledge Management Professionals:

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KNOWLEDGE SHARE -is an activity through which knowledge is exchanged among people, friends, or members of a family, a community, or an organization.
KNOWLEDGE TRANSFER -is the process of transferring knowledge from one part of an organization to another part of the organization.
BUSINESS RULES-describe the operations, definitions, and constraints, that apply to an organization in achieving its goals. For example, a business rule could state that no credit check is to be performed on return customers.
BEST PRACTICES-assert that there is a technique, method, process, activity, incentive, or reward that is more effective at delivering a particular outcome than any other technique, method, process, etc. The most efficient and effective way of accomplishing a task based on repeatable procedures that have proven themselves over time for large numbers of people.
METRICS -are standard units of measure to determine the effectiveness and efficiency of an organization.