Mts Final Gateway Exam Waffle House

Front 1

1. Why must each salesperson complete a “Ticket Control Sheet?”

Back 1

AFAT

Front 2

2. What is the maximum number of days of food inventory you should have in the commissary?

Back 2

10

Front 3

3. When you pull to par you should have enough food on the floor to last for how many hours?

Back 3

36

Front 4

4. Which TWO days does the pull usually not equal the food used the previous 24 hours?

Back 4

Friday and Sunday

Front 5

What is the primary responsibility of the Door Corps?

Back 5

a. Remain at the door and greet each Customer

Front 6

6. Which of the following jobs count toward people quota?
Unit Manager, Expeditor, Manager Trainee, or Door Corps

Back 6

Unit Manager

Front 7

7.When Must cash audits be completed?

Back 7

2-4pm daily

Front 8

8. What is the maximum number of adults allowed per booth under the full house policy?

Back 8

5

Front 9

9. What may be the problem if the toast is too light?

Back 9

Dirty Crumb Tray

Front 10

What should the brew temperature for coffee be?

Back 10

195 Degrees F

Front 11

What should be done if the customer area is too hot or too cold?

Back 11

a. Adjust the thermostat

Front 12

12. What may be the problem if the water is not hot enough?

Back 12

Excessive lime build up

Front 13

how many total items are on the pride inspection?

Back 13

95

Front 14

What is the possible problem if you have frozen evaporator coils on one of your refrigerators?

Back 14

Poor Gaskets

Front 15

What topic should ALWAYS be covered during a shift huddle?

Back 15

C&T

Front 16

What should you do if the two eye burner will not light automatically?

Back 16

Check to see if the pilot light is lit

Front 17

What may be the problem if the rinse temperature in the dish machine is below 180 degrees?

Back 17

a. The booster heater needs adjustment

Front 18

How many days off in a row should you try to schedule associates for?

Back 18

2

Front 19

How many weeks of schedules should you always have posted in the action center?

Back 19

2

Front 20

Which of the following does the PPE provides Mangers with?
a. T-13 HL
b. Sales per shift
C. OAL%
D. PPL QTA

Back 20

B. Sales per shift

Front 21

What are the number of days during training that a manager trainee is required to work 3rd shift?

Back 21

9

Front 22

Who must conduct the Pre-WHU Grill Skills Evaluations on each manager trainee?

Back 22

AVP/Region

Front 23

Your Food Cost Target is 29.9 and your actual food cost is 31.5. What is the amount of wasted food per period if your period DA is $38,400?

Back 23

$614.40

31.5-29.9=1.6%
38,400x .016 (1.6/100)=614.40

Front 24

What is your target for register shortages?

Back 24

$20

Front 25

What is the total target allowed for Contest Dollars per unit per period?

Back 25

$40.00

Front 26

What is the purpose of the Unit Manger Days off Baton?

Back 26

Accountability

Front 27

What is the local marketing effort that Waffle House uses whose primary objective is to build sales through long-term relationships and community involvement?

Back 27

The first mile

Front 28

What is 2/2?

Back 28

The food used during the last 24 hours between 2pm yesterday and 2pm today.

Front 29

What should be the range of the 2/2?

Back 29

+/-3%

Front 30

Which of the following is an example of an affinity group?
A. Strip club
b. bar
c. another waffle house
d. church

Back 30

D. Church

Front 31

Which of the following is one of the four components of the Sales Stool?
A. DA
B. PPE
C. Inside Events
D. Offense

Back 31

D. Offense

Front 32

What does consistent monitoring of the PPE positively affect in your restaurant?

Back 32

Production and payroll

Front 33

How do you calculate the PCT bonus?

Back 33

% of PBB

Front 34

Which of the following areas in the middle of the P&L do you have the least control over?

Back 34

Worker's Compensation

Front 35

Where should a copy of the Cash Register Shortage Tracking Chart be posted to indicate the shortage to associates?

Back 35

In the back room so all associates can see it

Front 36

How should a Unit Manager verify the drawer?

Back 36

Count it and then have the salesperson count it

Front 37

What is an overring?

Back 37

Sales that are rung up for more than the amount of the check.

Front 38

How many operating periods are there in each of the fiscal years?

Back 38

13

Front 39

How many days are there in each operating period

Back 39

28

Front 40

When should sanitation inspections be conducted?

Back 40

Weekly with the District Manager

Front 41

How is a paid-out receipt treated when counting the drawer?

Back 41

Like Cash

Front 42

Which associates who worked during a shift where a cash register shortage occurred and has access to the cash drawer must sign the Cash Register Shortage Form?

Back 42

All Associates

Front 43

What should shift huddles do?

Back 43

Deliver bite-sized coaching

Front 44

When should a Manager's Walk Through be conducted?

Back 44

Every time you enter the unit

Front 45

How is the register cleared of sales figures at each shift change?

Back 45

With a "Z Reading"

Front 46

What time should the credit card settlement be completed every day?

Back 46

At 7 AM

Front 47

When entering the restaurant during a Manager's Walk Through, what should you concentrate on?

Back 47

What can be praised and what needs to be corrected.

Front 48

Which of the following are things that should be done during a Crisp Shift Change?

Back 48

Set up drawer for next shift and conduct a cash audit

Front 49

What is Rule #1?

Back 49

Show Up

Front 50

Which of the following is a common misconception about recruiting?

Back 50

I'm staffed so why should I be recruiting?

Front 51

Where is the number of people needed to staff a unit found?

Back 51

People Data Sheet

Front 52

Which of the following positions count toward People Quota?

Back 52

Relief Manager

Front 53

Where will you recruit 80% of your new hires?

Back 53

In your unit

Front 54

What is an accounting entry set up to spread expenses across several periods?

Back 54

Accural

Front 55

What is the amount of money earned after expenses and before bonuses are paid?

Back 55

PBB

Front 56

Which of the following is a characteristic of an effective Coach?

Back 56

Positive

Front 57

How many uniform tops should an associate have been given after one year of service?

Back 57

4

Front 58

When is it required that a newly hired associate call the AON number?

Back 58

Always

Front 59

What is the stock rotation procedure used by Waffle House?

Back 59

First in/First out

Front 60

What is the basis for determining the daily Grill Operator Bonus?

Back 60

% of total sales for the shift they cook and that shift in a sales increase of at least $1.00

Front 61

When is payroll paid in cash to your associates?

Back 61

Sunday

Front 62

What is the current target for Operating Costs?

Back 62

2.7%

Front 63

What is the target for overtime dollars?

Back 63

0 Hours

Front 64

What does PTD Shifts on the Comparison Report represent?

Back 64

Period-to-Date sales broken out by shifts

Front 65

How often should you update the Blackbook?

Back 65

Daily

Front 66

When is the weekday par amount used?

Back 66

Sunday through Thursday

Front 67

What is the role of the Expeditor?

Back 67

To ensure that quality food is delivered and that salespeople maintain superb service

Front 68

What does Praise plus Recognition equal?

Back 68

Motivation

Front 69

Which of the following is required for a Red Star Certification?
a. scores 90% on a menu test
b. can write 10 abbreviations is 80% accuracy
c. is learning to operate the cash register
d. can call 5 random guest checks with 90% accuracy

Back 69

b. Can write 10 abbreviations with 80% accuracy

Front 70

What is the same unit service premium for salespeople who have been working at the same unit for 27 weeks

Back 70

30 cents per hour

Front 71

What is total sales divided by the number of days in the period?

Back 71

DA (Daily Average)

Front 72

What is the silent killer?

Back 72

Overtime

Front 73

When should the build-up be completed?

Back 73

Once a day after 1st shift

Front 74

When should the Dish Inventory be completed?

Back 74

1st or 2nd Shift on Sunday

Front 75

How should a commissary shortage of $35 be handled?

Back 75

The person responsible for the shortage will be held accountable through a payroll deduction for the full amount of the shortage.

Front 76

How do you handle a commissary sale?

Back 76

The cost is subtracted from the commissary through a "Cash sale to another unit"

Front 77

What is the only record that shows an Associate has been paid?

Back 77

Payroll Receipt Log

Front 78

What is the % difference between the current year and last years results?

Back 78

Variance

Front 79

How much of every sales dollar do food cost, payroll, and operating costs absorb?

Back 79

55 cents

Front 80

What is the report called that lists, in detail, each account in the P&L

Back 80

General Ledger

Front 81

What is the easiest account for you to manage on your P&L?

Back 81

Payroll

Front 82

What is the APD's job related to training?

Back 82

Gatekeeper

Front 83

What is the first step in progressive discipline?

Back 83

Verbal Warning

Front 84

What is the "guide" for a unit manager to ensure everything needed to run the unit is "prepped" and on the floor"

Back 84

PRC

Front 85

What are the two basic questions a unit manager should ask him or herself if he alone is going to discipline an associate and avoid discrimination?

Back 85

What is the unit manager's past practice and what does the Waffle House written policy say?

Front 86

Can you legally fire someone who is HIV positive if you are concerned that customers might find out?

Back 86

No, because HIV is covered under the AMericans with Disabilities act

Front 87

An associate who has worked for you more than 1 year is experiencing difficulties with her pregnancy. Her doctor told her not to work more than 5 hours per day, even though she is scheduled to work 8 hours per day. Is she entitled to this reduced work schedule even if it is an inconvenience to the unit?

Back 87

Yes, because accommodations should be made based on her doctor's recommendations.

Front 88

What is the basic rule of management to help prevent discriminatory treatment of Associates?

Back 88

Treat similar situations the same, unless there is sound reason to do otherwise.

Front 89

When can a Unit Manager borrow company funds from a unit for personal use?

Back 89

Never

Front 90

When is it okay to tell a sexual joke at work?

Back 90

Never

Front 91

What is the role of the District Manager in the MTS process?

Back 91

Substitute Quarterback

Front 92

What is the number of hours a manager trainee's work week is based upon?

Back 92

55

Front 93

When are new associates hired after January 1, 2012 eligible to participate in the stock program?

Back 93

After 3 years

Front 94

How soon should a separation notice be completed after separation of an Associate from employment?

Back 94

Within 72 Hours

Front 95

What time should a Unit Manager be at work according to the Unit Manager Daily Routine in the MTS?

Back 95

6:15am

Front 96

What does Respect plus Appreciation equal?

Back 96

Retention

Front 97

Which one of the following is a disability covered under the Americans with Disabilities Act?

Back 97

Diabetes

Front 98

What type of sexual harassment involves a manager/supervisor asking an Associate to comply with their sexual demands and upon refusal taking adverse employment action against the associate?

Back 98

Tangible Employment action

Front 99

What age is the beginning point regarding Age Discrimination under Title VII of the Civil Rights Act?

Back 99

40

Front 100

What is it called if an Associate makes any complaint about harassment, discrimination or a payroll violation and a member of management then takes a negative employment action against the associate?

Back 100

Retaliation