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7 Cards in this Set

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3.E1 Define “Knowledge Management”.
The integration of people and processes enabled by technology that facilitates the exchange of information and expertise to increase organizatoinal performance.
3.E2 Explain tacit and explicit knowledge.
Tacit knowledge is knowledge gathered through experience; transferred by stories, conversations, etc.

Explicit knowledge is knowledge that is documented and can be shared with others. Delivered via manuals, books, reports, and tutorials.
3.E3 Define a Community of Practice? Define a Community of Interest?
a designated network of people that shares information and knowledge.

a community of people who share a common interest or passion, such as Navy Enlisted Ratings
3.E4 Describe the benefits of a Community of Practice.
Improves the organization's performance through increased effectiveness, quality, and innovation.
3.E5 Describe two ways to capture/share corporate knowledge?
Storytelling - Conveying information in a story provides a rich context, causing information to remain in conscious memory longer.

Conducting Interviews - gathers information/insight from SMEs, stakeholders, process performers, customers-anybody who can shed new light on a topic or issue
3.E6 Explain the relationship between Knowledge Management and Information Technology?
Information Technology is the "supply side" of Knowledge Management. Knowledge resides in a person, and is then passed along via Information Technology for process improvement.
3.E7 Define the following terms commonly used by Knowledge Management Professionals:

a. Knowledge Share
b. Knowledge Transfer
c. Business Rules
d. Best Practices
e. Metrics
Knowledge Share - activity through which knowledge is exchanged among people
Knowledge Transfer - proscess of moving knowledge from one part of an organization to another part
Business Rules - the operations, definitions, and constraints that apply to an organization in achieving its goals
Best Practices - The most efficient and effective way of accomplishing a task based on repeatable procedures that have proven themselves over time for large numbers of people.
Metrics - standard units of measure to determine the effectiveness and efficiency of an organization