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7 Cards in this Set
- Front
- Back
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3.E1 Define “Knowledge Management”.
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The integration of people and processes enabled by technology that facilitates the exchange of information and expertise to increase organizatoinal performance.
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3.E2 Explain tacit and explicit knowledge.
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Tacit knowledge is knowledge gathered through experience; transferred by stories, conversations, etc.
Explicit knowledge is knowledge that is documented and can be shared with others. Delivered via manuals, books, reports, and tutorials. |
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3.E3 Define a Community of Practice? Define a Community of Interest?
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a designated network of people that shares information and knowledge.
a community of people who share a common interest or passion, such as Navy Enlisted Ratings |
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3.E4 Describe the benefits of a Community of Practice.
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Improves the organization's performance through increased effectiveness, quality, and innovation.
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3.E5 Describe two ways to capture/share corporate knowledge?
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Storytelling - Conveying information in a story provides a rich context, causing information to remain in conscious memory longer.
Conducting Interviews - gathers information/insight from SMEs, stakeholders, process performers, customers-anybody who can shed new light on a topic or issue |
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3.E6 Explain the relationship between Knowledge Management and Information Technology?
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Information Technology is the "supply side" of Knowledge Management. Knowledge resides in a person, and is then passed along via Information Technology for process improvement.
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3.E7 Define the following terms commonly used by Knowledge Management Professionals:
a. Knowledge Share b. Knowledge Transfer c. Business Rules d. Best Practices e. Metrics |
Knowledge Share - activity through which knowledge is exchanged among people
Knowledge Transfer - proscess of moving knowledge from one part of an organization to another part Business Rules - the operations, definitions, and constraints that apply to an organization in achieving its goals Best Practices - The most efficient and effective way of accomplishing a task based on repeatable procedures that have proven themselves over time for large numbers of people. Metrics - standard units of measure to determine the effectiveness and efficiency of an organization |
