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25 Cards in this Set
- Front
- Back
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What is the Cancelation Script? |
" I`m sorry to hear that (Caller`s Name). You`ve been a member of (Name Club). May I ask why you`d like to cancel? |
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When a member requests to cancel, what must you first offer AND what code would you note in F7 after doing so? |
Freeze; OFP |
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From what screen do you enter a Pending Cancellation AND what code is used to do so? |
F7; SPCS |
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In regard to how a member can submit their written request to cancel to ABC, which method of sending the request do we omit when verbally providing or emailing cancel/freeze procedures? |
Fax |
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What is the code used to REINSTATE an account from Pending Cancel Status |
SRPC |
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What should you do if the member states they canceled at the club, the CLUB handles their own cancellations and they are a CLI club? |
Enter a CLI |
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What should you do if the member states they canceled at the club, ABC handles the cancellations and they are a CLI club? |
Ask for proof, if none normal CNX procedures apply |
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If cancel/freeze procedures for MEDICAL require the member to have their physician fill out a disability form, what distribution list should you email this request to ? |
MSTASKS |
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In regard to canceling a secondary member, the proof of move/medical for install accounts should be in _______ members name? |
Secondary |
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In regard to canceling a secondary member, the request to cancel should come from the ___________________ member? |
Primary or Buyer |
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Where can you retrieve a list of cancellation reasons/codes? |
F7/F9 |
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What function key do you hit to perform a Soft Change? |
Shift F12 from the Contract Info Side Panel |
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F FRZ: |
Freeze $0/Alternate Rate |
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F DLT: |
Deletes An FFRZ Freeze |
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F FTA |
Freeze Time Only |
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F FTD |
Deletes an FFTA Freeze |
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X EXT |
Extend Expire Date: |
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X DAR |
Delete Auto Renew |
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X RNW: |
Add or Change Renewal Info |
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Z CHG |
Changes A Specific # Of Payments |
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C CPA |
Changes Payment Amount: Allows Changes To All Invoices |
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P PUT |
Insert Invoice |
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M DDY |
Change Due Date |
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S SHF: |
Shuffle Down Payments |
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ASP |
Attention Change on Account: |
