Mqm335 Final

Front 1

coordination and integration of all supply chain activities into a seamless process

Back 1

supply chain management

Front 2

tool that disaggregates a firm into its core activities to help reduce costs and identify sources of competitiveness

Back 2

value chain

Front 3

consists of a network of value chains

Back 3

value system

Front 4

several approaches to improving suppliers result in what is called ...

Back 4

supplier partnering

Front 5

refers to narrowing down the list of approved supplier for a single component to just one supplier

Back 5

single sourcing

Front 6

companies that are uncomfortable with using a single supplier, may use this to reduce the suppliers to just a few

Back 6

dual sourcing

Front 7

tool used by many firms to differentiate and discriminate between suppliers

Back 7

supplier evaluation

Front 8

system that aids customer and supplier communication by linking together supplier and customer information systems

Back 8

electronic data interchange

Front 9

the need for mutual support and encouragement, as well as personal loyalty

Back 9

mutuality

Front 10

giving power to team members who previously had little control over their jobs

Back 10

employee empowerment

Front 11

-clarifies the interrelationship between employee preparedness and effectiveness of leadership

Back 11

situational leadership model

Front 12

team is composed and the objective for the team is set

Back 12

forming

Front 13

team members begin to get to know each other and agreements have not been made that facilitate smooth interaction

Back 13

storming

Front 14

team becomes a cohesive unit and interdependence, trust, and cooperation development

Back 14

norming

Front 15

mutually supportive, steady state is achieved

Back 15

performing

Front 16

team members regret the end of the project and team breaking up

Back 16

mourning

Front 17

helping or aiding teams by maintaining a process orientation and focusing the group

Back 17

facilitation

Front 18

accomplished by following a process that identifies roles for team members and then helps them to become competent in achieving those roles

Back 18

team building

Front 19

2 phases of training needs assessment

Back 19

employee assessment

environmental assessment

Front 20

2 basic forms of pay-for-learning schemes

Back 20

knowledge-growth systems
multiple skills systems